Being confident in your UKG Pro support team is crucial when dealing with UKG integrations, implementations, upgrades, or anything in between. Whether you’re dealing with robust payroll systems, complex talent management objectives, needing the customer service number, or less-than-optimal HR services, the UKG community has the right resources needed to assist clients in any business ecosystem.

Even better, Surety Systems can provide UKG Pro support in a more personalized and efficient way, making it easier to meet business needs, maintain operational control, and make the most of your investments along the way.

Read on to learn more about the UKG Pro Support option and how our senior-level UKG Consultants can help solve your unique project issues and lead you to success.

What Are UKG Pro Support Services?

UKG Pro provides different support services to provide customer support on UKG Pro systems to help customers obtain their goals. Their support services consist of:

  • Gold Plan: This plan was created to help customers stay in the know of new products, updates, trends, and legislative changes. With this plan, users can connect with others and leverage support between 8:00 a.m. and 8:00 p.m., Mon-Fri.
  • Platinum Plan: The Platinum plan provides the same benefits the Gold plan provides, but it includes secure access to support services 24 hours a day, 7 days a week.
  • Plus TAM Plan: This is an extra plan that can be purchased in addition to the Gold or Platinum plans. This plan offers extra support from a Technical Account Manager (TAM) to navigate more complex issues. 

How UKG Pro Support Services Can Meet Your Needs

Whether you need an extra hand managing your core UKG Pro applications, additional support navigating a complex upgrade to UKG Dimensions, you’re having trouble logging in, or you need help assessing plans and documents in the system, UKG Pro’s built-in support services are here to do just that.

With UKG support services, you can browse community portals, search for questions answered by your peers, post your questions to be answered, suggest product enhancements, and receive feedback directly from other UKG users.

How is Surety Systems Different?

When you’re looking for the right UKG Pro support resources to meet your needs, you want a team that will put your needs before their own and provide the most consistent, accurate, and reliable support possible.

Luckily for you, that’s where Surety Systems comes in!

Our team at Surety strives to provide reliable service, commitment, and support so our clients know we are here to support, lead, and guide them whenever and wherever they need us.

Here are some ways our consultants can assist your UKG Pro needs:

Consultants to Meet Your Needs

Our UKG support services set you up with a team of consultants who are hand-picked for your unique project needs. Our consultants uphold a high standard of work that enables them to outline the appropriate steps to quickly get acclimated to your UKG system and efficiently resolve your current issues.

With our team, your internal employees don’t have to spend extra time going through the current system’s details, integrations, configurations, or applications like you typically would with traditional support services. 

We go a step further than the rest by getting to know your team, understanding your most important needs, and providing the right level of support…the first time

U.S. Based Consultants

At Surety Systems, we ensure all of our consultants are U.S. citizens, meaning that you don’t have to deal with complex offshore consulting services, language barriers, and issues across country borders to complete the job at hand. 

This makes it easier for clients and consultants to match their schedules, maintain consistent contact with each other, and solve issues without having to wait for outsourced UKG support teams to respond.

Support When You’re In Need

UKG’s support services can be a waiting game, sometimes taking hours to generate a response or create a support ticket. Our consultants are at your disposal, ready to take on issues within a moment’s notice and solve issues as soon as they arise.

Having on-demand support makes it easier on the client, and our consultants can help resolve your issues more efficiently to keep your company operating smoothly, regardless of the issue at hand.

With our team of consultants on your side, you can not only resolve issues more efficiently and effectively, but you can also ensure your company continues operating as expected, regardless of the problem at hand. workforce projects

Optimal Scheduling

Surety Systems offers customized consulting services and support designed to fit your unique project needs. So, whether you need someone working 40 hours per week on a complex integration project or occasional ad-hoc assistance to help make the most out of your UKG applications and upgrades, we have the right consultants for the job!

Getting Started With Our Consultants

Our senior-level UKG consultants have the knowledge, skills, and experience needed to ensure seamless integration with UKG business intelligence systems, facilitate collaboration across teams, and improve efficiencies across the entire organization.

They work to help you improve the efficiency and productivity of your UKG system from UKG Dimensions to UKG Ready, enhance the employee experience, and optimize your UKG investment, all while keeping your business needs and requirements at the top of the priority list.

Contact Us

Interested in learning more about how to get started with our UKG consulting services or where our team of UKG Pro consultants can fit in your organization?

If so, contact us today!