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Following a new merger, this leading healthcare network recognized a growing need to unify its digital presence and streamline patient communications. To manage this transition, the client partnered with Surety Systems to provide expert oversight for their Salesforce Marketing Cloud environment. The primary objective of this initiative was to establish
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Organizations looking to improve revenue, productivity, and other business processes rely on two types of software solutions—enterprise resource planning (ERP) and customer relationship management (CRM)....
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While the first “official” day of summer is just a few short weeks away, things are already heating up with the Salesforce Summer ‘22 Release,...
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The average company uses somewhere around 37 tools and software platforms to run their day-to-day operations. Each of those tools provides value to the organization,...
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Whether you’re talking about an ERP (Enterprise Resource Planning), an HCM (Human Capital Management), or a CRM (Customer Relationship Management), your system is only as...
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When Salesforce acquired Slack back in 2021 for nearly $28 billion, everyone anticipated big things on the horizon. Fast forward to today, and those expectations...
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Chatbots are becoming the fastest-growing communication channel for organizations. Why? Because they’re the easiest way to scale support. Chatbots can help businesses save on customer...
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Creating a seamless and personalized experience across your company’s platforms is vital in today’s digital world. In fact, 80% of customers say they are more...
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The COVID-19 pandemic has exposed a number of vulnerabilities in how many organizations around the world do business. In order to adapt to this new...
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A new report suggests that we may not be living as much in the “digital age” as you might think. The Salesforce 2022 Global Digital...
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The definition of field service has evolved in today’s digital world. Traditionally rooted in the manufacturing industry, field service tended to consist of fixing and...
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Organizations’ tech stacks are growing like weeds, and it’s leading to the need for more and more integrations. According to research from MuleSoft, the average...
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2020 was a big year for eCommerce. Consumers spent $861.12 billion online with US merchants—up 44% year over year. That’s the highest annual US eCommerce...
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Think of your Salesforce environment as a custom car. You start with the basic model and add a new engine or special tires over time....
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The flowers are blooming, the birds are chirping, and spring is in the air. This time of year always brings with it the tradition of...
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Data migration. It’s a challenging and time-consuming process, but every Salesforce organization will need to do it at some point or another. You’ll need to...
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