A Northeast university and long-time Workday client faced challenges in balancing a lean internal integration team with a growing backlog of troubleshooting tickets and high-priority projects. With a critical transition from BCBS to Cigna on the horizon and a mandatory overhaul of multiple payroll-to-finance integrations, this client required additional technical expertise to lead complex builds while supporting their internal functional and technical teams.
To address these gaps, the university partnered with Surety Systems to support complex Workday Integration objectives. Operating as a seamless extension of the internal team, our team took ownership of the new Cigna Benefits integration using Cloud Connect and re-engineered high-priority payroll integrations to ensure data integrity across its finance systems. This helped the internal teams clear the backlog of troubleshooting issues across existing HCM, Benefits, Payroll, and Compensation modules.
By mentoring internal staff and providing hands-on support for complex integration logic in Workday Studio, Surety empowered the university’s team to manage its ecosystem independently. This collaborative approach resulted in a successful migration, a modernized payroll infrastructure, and a more proactive internal team equipped to maintain a scalable Workday environment.
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