Outlining Workday tenant access for individual Workday users, building internal and external support teams after Go-Live, and keeping up with new releases and upgrades… OH MY!
Read on to learn more about Workday tenants and how our Workday consultants can help you get the most out of your Workday investment and save you some valuable time and money in the process.
What is a Workday Tenant?
A Workday tenant is any application within the Workday system that requires its own secure cloud-based environment to function properly. All Workday customers have their own secure tenants that only they can access.
Workday also offers multi-tenant functionality that isolates each user’s tenant within their core data, but integrates it within the same operating system as other users. With the multi-tenancy feature, users can manage their user experience more effectively and take advantage of the full functionality of their Workday software through a single application server.
And, with this isolated (but still integrated) Workday tenant access, companies can save money in the long run by consolidating necessary IT resources without compromising the security of each user’s tenant.
Main Types of Tenants in Workday
When it comes to managing your Workday tenants, understanding the main differences between each type of tenant is crucial to your success…
1) Production Tenant
A production tenant is the tenant environment in which your organization’s active data is managed and stored. Only users with authorized permissions can access the data located in a production tenant.
Because a production tenant houses the majority of a company’s data, including confidential employee information and other critical business information, it’s important that these tenants are secure and limit access to users with defined authorization.
2) Sandbox Tenant
A sandbox tenant is designed to help administrators and consultants in any Workday environment develop and test new features, customizations, and configurations before implementing into the main production tenant.
Data located in the sandbox tenant is typically a copy of the data in the actual production tenant. By making copies of important data to use in the sandbox tenant, users can not only test new functions for their Workday tenants, but they can also maintain data integrity for the data already in production and keep their main tenants operating smoothly in the process.
3) Training Tenant
A training tenant provides a secure space for new users to learn how to navigate their Workday environment and use new features within the system.
Training tenants also use copied data from the production environment to maintain data integrity and security, regardless of where or how the data is being used in the training environment.
Training tenants offer a simplified way for your Workday support team to ensure new and existing users get the proper training for new modules, applications, integrations, or a new Workday system all together.
4) Sandbox Preview Tenant
A preview tenant is a copy of the production tenant, but it also includes added functionality that will be available in upcoming Workday releases.
The purpose of a sandbox preview tenant is to help Workday users understand both their pre-existing Workday system and additional functionality that will be included in future releases to ensure all users are on the same page and their Workday software is operating as optimally as possible.
Your sandbox preview tenant will also align with your Go-Live timeline, and it will remain functional after your initial implementation to provide a test environment to help your team keep up with new Workday releases and application upgrades.
Key Considerations for Supporting Your Workday Tenants
After your Workday tenants are created and assigned to individuals and you’ve reached your Go-Live date, the search for ongoing support teams and activities becomes one of the priorities at the top of your list.
Here are a few things to consider when choosing support solutions for your Workday users…
Build an ongoing support model
From handling all Workday support needs with internal team members to utilizing ad-hoc or contract-based support from functional Workday consultants (like the ones at Surety Systems), teaming up with a Workday partner for recurring support, or anything in between, finding the right support model to meet your needs is critical to your success.
Outline support team responsibilities
After you’ve decided on a support model, you need to assign specific roles to team members and ensure everyone involved understands their responsibilities.
Whether your team is entirely made up of internal employees or you’re leveraging the support of external parties, it’s important to ensure roles and responsibilities are well-defined to keep everyone on the same page.
Effective tenant management processes
Navigating tenant management processes such as tenant assessments, UAT support, release impact analysis, configuration support, data load and security management, and more can get a little complicated without clearly-defined activities or the right resources to do the job.
Ensuring your tenant management activities are completed as effectively and efficiently as possible can make or break the functionality of your Workday software.
Oversight and governance of your Workday tenant environment is crucial in ensuring all individual and group requests are managed and fulfilled properly within the system.
Building a team that can handle demand management, strategic planning, oversight, and risk management activities and establishing a set process for end users to request and track changes in their Workday software can not only improve user adoption, but it can also enhance satisfaction across the board.
How Can We Help?
Whether you need help aligning your implementation timelines with the creation of functional Workday tenants, outlining Workday tenant access for each individual in your organization, accessing online tutorial videos for new Workday tenant functionality, or anything else Workday-related, Surety Systems is here to help.
Your company. Your priorities. Our expertise. That’s the name of the game at Surety.
Getting Started with Us
Our team of senior-level Workday consultants has the technical skills, functional expertise, and real-world experience needed to lead you to success, regardless of the complexity of your Workday tenants or the scale of your Workday project.
Interested in learning more about our Workday consulting services? Ready to get started on a project with one of our Workday experts?
Contact us today!