In the fast-paced and dynamic world of hospitality, delivering exceptional guest experiences while optimizing operational efficiency is paramount for success. Oracle OPERA Cloud emerges as a transformative solution, offering a comprehensive suite of tools and functionalities to streamline hotel operations and elevate guest satisfaction.
In this article, we explore Oracle OPERA Cloud’s innovative capabilities, benefits, and the significant role it plays in helping hospitality businesses thrive in today’s competitive landscape.
What is Oracle OPERA Cloud Property Management?
Oracle OPERA Cloud encompasses a wide range of modules, including front desk management, reservations, housekeeping, guest services, and reporting and analytics, all accessible through a centralized platform hosted in the cloud.
With features such as mobile check-in/check-out, integrated payment processing, and real-time reporting, Oracle OPERA Cloud empowers hospitality businesses to improve operational efficiency, increase staff productivity, and deliver exceptional guest satisfaction.
Key Features of Oracle’s Property Management System
PMS dashboard
With a customizable dashboard and more than 30 preconfigured tiles, the Oracle OPERA PMS dashboard gives users a comprehensive view of critical operational data and enables them to add custom images, links, and graphics to each dashboard for enhanced functionality.
Each tile also offers intelligent drill-down functionality to allow users to interact with and understand more in-depth information related to operational tasks without the need to navigate to another dashboard or area of their Oracle system.
Hotel PMS capabilities
Oracle OPERA offers a cloud-based software solution to help hotels, resorts, and other properties navigate complexities, streamline hotel operations, and improve guest service. The OPERA Cloud also leverages integrations with Oracle’s POS and kitchen management systems to connect operations across the property, improve efficiencies, and enable greater profitability across teams.
Guest profiles
By enabling users to gain comprehensive, real-time insights into guest preferences like buying behavior, communication choices, and marketing trend data, Oracle OPERA Cloud provides a smoother avenue to exceptional guest service, better relationships, and long-term brand loyalty.
Centralized profiles also offer a single view of each guest profile, enabling property management staff to track preferences, stays, and behaviors more closely and create more personalized experiences.
Cloud Digital Assistant
The OPERA Cloud Digital Assistant makes it easier for hotel staff to execute and manage routine tasks, such as room management, housing status, guest reservations, and more. Mobile access capabilities also enable users to query chatbots, search specific property information, or complete activities like room check-in and check-out from their mobile devices.
Intuitive booking
Oracle OPERA Cloud offers an intuitive availability screen that gives users the ability to see rates aligned with specific guest needs, enabling customers to find the best option at the best rate and helping properties turn prospects into customers.
With various pricing, date, and property options and various add-on features, properties can ensure guest expectations are met at the best price to optimize revenue opportunities and keep customers coming back time after time.
Vacation ownership
Oracle Hospitality OPERA Cloud Vacation Ownership System Cloud Service enables companies to manage mixed-use properties, like hotel rooms and condominium units, and add vacation rentals to an existing Oracle PMS system for additional visibility and functionality.
With this multi-property flexibility, users can:
- Access and create easily configurable rental-rotation rules
- Manage rule-based operations and housekeeping functionality
- Reduce total cost of ownership for existing Oracle products
- Limit staffing requirements with better front desk service operations
- Improve owner, staff, and guest satisfaction with flexible system management
Payment processing
Oracle Hospitality OPERA solutions offer advanced payment solutions that leverage intelligent technology solutions and mobile capabilities for contactless hotel operations, streamlined payment processes, and enhanced operational efficiency.
Oracle Payment Interface
- Enable integrated payments from a single source for improved operational efficiency
- Drive quicker transaction times for increased productivity
- Collaborate with leading payment service providers through a single payment interface
- Offer flexible payment service operations to meet customer needs
- Simplify payment card compliance for better payment security
Oracle Payment Cloud Service
- Accept guests’ preferred payment methods, including debit, credit, and mobile pay options
- Leverage a flat rate pricing structure to avoid hidden service fees
- Access 24/7 customer support resources
- Reduce long-term contract needs to eliminate additional service and convenience fees
- Leverage end-to-end encryption functionality to route transactions and maintain compliance with Payment Card Industry Data Security Standard
Customer loyalty
With Oracle OPERA Cloud’s built-in loyalty program, companies can anticipate and identify customer needs and build customizable membership programs aligned with evolving business needs. Properties can also offer a higher level of points for direct bookings and allow members to spend points on rewards, such as rooms or hotel bills, packages, upgrades, and more.
Why Choose the Oracle OPERA Cloud Platform?
Flexibility
Oracle OPERA is built on a flexible foundation, enabling hotels of all sizes and luxury standards to run and grow their business. This way, users also only pay for the tools and services they need based on their property requirements and nothing more.
Integration
Oracle OPERA Cloud has pre-built integrations for the Oracle Hospitality Integration Platform, simplifying and accelerating integrations between applications in an existing Oracle landscape.
Connection
By leveraging a single, unified platform that connects systems like OPERA Cloud, Oracle MICROS Simphony POS, and OPERA Cloud Sales and Event Management in one place, customers can enhance collaboration and improve operating efficiency. With connected interconnected hotel and food and beverage operations, organizations can also enhance guest experiences and boost revenue.
Compliance
With built-in legal and fiscal compliance management capabilities, the Oracle Hospitality OPERA platform supports regulatory requirements, languages, and currencies in more than 200 countries and territories worldwide.
Security
Oracle OPERA Cloud offers intelligent processes for operating, monitoring, certifying, maintaining, and protecting Oracle Cloud Infrastructure and related activities.
How Can We Help?
Whether you need help configuring your existing Oracle PMS solutions to maximize the guest experience, outlining requirements to track activities in guest folios, or finding new opportunities to maximize incremental revenue, Surety Systems has you covered.
Our senior-level Oracle consultants have the skills and experience to understand your needs, create action plans, and ensure continued success long after we’ve rolled off the project.
Contact Us
For more information about our Oracle consulting services or to get started on a project with our team of expert consultants, contact us today.
