The Epic Sherlock platform works behind the scenes to monitor system performance, track errors, and analyze logs, ensuring healthcare organizations can deliver uninterrupted and efficient patient care.
In this article, we will explore the key features and capabilities of Epic Sherlock and how it empowers IT teams to proactively address issues and optimize system performance.
What is Epic Sherlock?
Epic Sherlock is a comprehensive customer support application designed to streamline issue-tracking and resolution processes, serving as a centralized hub for tracking, prioritizing, and resolving issues efficiently. By providing on-demand support for Epic applications, the Sherlock platform enables teams to provide timely and effective support for critical system and access issues.
Epic’s customer support application is a key component within the comprehensive Epic system, widely used across large hospitals and health systems to proactively address issues and maintain effective patient care, no matter what.
Navigating Epic Sherlock
The Epic Sherlock application can be accessed from desktop, laptop, and mobile devices in any location, making it easier for users to track, address, and document issues on the go. Its intuitive interface and module specification features make it easier for users to navigate screens, complete tasks, and find the right information at the right time.
Sherlock is designed to be easily customizable, allowing users to tailor it to their specific needs, track and document issues, and assign tasks to other team members. It also offers a robust search function to help users quickly and easily find specific information within their existing Epic landscape.
Clinical Decision Support with Epic Sherlock
Epic Sherlock provides a range of clinical decision support tools that are designed to help clinicians, hospital staff, and other healthcare professionals make more informed decisions and improve the end-user experience.
With intelligent reporting and analytics tools and built-in integrations with other Epic modules, Sherlock makes it easier for users to track patient health outcomes, identify key areas for improvement, and deliver a complete, seamless experience across clinical teams.
Advanced Features and Functionality
Performance monitoring
Continuously monitor the performance of your existing Epic EHR system, identifying potential bottlenecks or inefficiencies and proactively addressing performance issues before they impact end-user or patient experiences.
Proactive issue detection
Leverage built-in diagnostic tools to alert IT teams about potential system vulnerabilities or configuration problems, further preventing downtime and avoiding interrupted system functionality.
Comprehensive error log
Automatically track and analyze error logs within the Epic environment, helping IT teams pinpoint root causes, streamline troubleshooting activities, and accelerate resolution timelines for technical issues.
User-friendly interface
Utilize a user-friendly interface and intuitive collaboration tools to navigate logs, monitor system and user activity, and review performance metrics, improving efficiency and reducing the overall learning curve.
Seamless integration
Facilitate seamless integrations across the Epic EHR landscape to provide targeted insights into system-specific issues and ensure that diagnostics and monitoring functionality is tailored to unique organizational requirements.
Getting Started with Our Team
From assessing your current EHR setup and identifying key improvement areas to optimizing data management practices, guiding each step of the data conversion process, or improving collaboration across internal and external teams, Surety Systems is here to help.
Our senior-level Epic consultants have the skills and experience to handle your critical project needs and ensure your teams are prepared for continuous improvement long after your initial Go-Live date.
For more information about our Epic consulting services or to get started on a project with our team of expert consultants, contact us today.
