Oracle Order Management emerges as a robust solution within the Oracle E-Business Suite, providing organizations with the tools and capabilities to streamline and optimize their order-to-cash processes.

From order entry to fulfillment, invoicing, payment, and more, Oracle Order Management empowers businesses to efficiently manage customer orders, submit order approvals, improve transaction and reference accuracy, and enhance overall customer satisfaction.

This article examines Oracle Order Management’s key features and benefits and explores its significant role in helping organizations navigate complex order processing and achieve success in an increasingly competitive marketplace.

What is Oracle Order Management?

Oracle Order Management (OMS) is a comprehensive application within the Oracle E-Business Suite that facilitates the entire order-to-cash process, encompassing various functionalities related to managing customer orders, pricing, fulfillment, and invoicing operations.

The Order Management application allows organizations to streamline their critical sales processes, improve order accuracy, and enhance customer satisfaction by combining entry, tracking, inventory management, pricing and discounts, shipping, and invoicing functionality in a single interface.

Oracle’s Order Management product also integrates seamlessly with other modules in the Oracle E-Business Suite, including Oracle Inventory, Oracle Receivables, and Oracle Shipping Execution, to improve end-to-end order management and maintain control over essential sales operations.

Key Components of Oracle Fusion Cloud Order Management

Here’s a closer look at the key product features that comprise the Oracle’s OMS suite:

Price management

Profit margins

Leverage flexible-price modeling tools and segment-specific pricing targets to understand the value of your products or services for target customers, outline pricing rules aligned with evolving business needs, and ensure critical revenue targets are met during each payment cycle.

Price segmentation

Create customer groups based on buying characteristics and price sensitivities and outline pricing strategies aligned with each group’s characteristics to improve product positioning and achieve a greater return on investment.

Change management

Implement real-time pricing changes and automatically update large data volumes to improve overall change management and maintain a competitive edge in an ever-evolving market.

Dynamic pricing strategies

Outline dynamic pricing strategies and model complex pricing scenarios in a single platform to tailor pricing objectives to critical business needs and improve administrative control over key initiatives.

Pricing policies

Centralize pricing activities and utilize personalized pricing guidelines to establish consistency across sales channels, enhance pricing and discounting discipline, and maintain compliance with corporate pricing policies.

Global order fulfillment

Sales commitment

Utilize open purchase orders, supplier capacity, and in-transit and planned supplies to improve time-to-value for critical shipment processes and maximize overall profitability.

Dynamic supply sourcing

Access zone-based and profitable-to-promise sourcing objectives to source supply that optimizes costs and ensures on-time delivery and identify the supply source that can best buy, build, or transfer materials or products to meet demand changes.

Customer expectation

Leverage a unified order management platform to schedule drop-ship, ship-from-stock, and make-to-order items based on actual product availability and shipping capacity to drive quicker delivery timelines.

Backlog management

Proactively manage and reschedule backlog orders to allocate limited supply to prioritized customers or channels, reserve local supply for orders with shorter lead times, and source longer-term orders from upstream capacity for greater supply chain efficiency.

Complex order management

Schedule and manage configure-to-order, drop-ship, and back-to-back orders and reduce overall shipping costs by adjusting supply sources, prioritizing items based on their timeline, and consolidating line items to deliver on the same date.

Omnichannel order management

Unified customer experience

Automate the end-to-end order process from capture to settlement, invoice, and post-sales support by consolidating order flow processes across existing ERP and order management systems.

Exception management

Proactively identify and address at-risk orders and take corrective action based on real-time visibility into order statuses and in-depth what-if analysis of each proposed option.

Flexibility and scalability

Access various fulfillment options, including back-to-back, drop-ship, and configure-to-order, to meet customer requirements and ensure efficient order fulfillment.

Complex ordering

Capture, manage, and validate complex customer orders on web and mobile devices to reduce processing exceptions, facilitate seamless ordering collaboration, and accelerate order execution.

Change alignment

Easily configure unique processes tailored to evolving business needs to improve end-to-end supply chain visibility, maximize analysis for orders, shipments, and invoices, and keep up with the pace of continuous organizational change.

Product and service configuration

Configuration modeling

Utilize guided configuration modeling capabilities to tailor specific products to your organization’s unique requirements and match product recommendations with customer needs.


Reduce manual steps required to create configured orders to eliminate order errors, reduce costs related to rework, and ensure timely order-to-production processes.

Model continuity

Embed Oracle Configurator Cloud into your existing sales channels to establish and maintain model continuity across the complete quote-to-cash process.

Solution configurator

Leverage the solution configurator tool and “Finish It For Me” functionality to configure complex, customizable products in an intuitive user experience and ensure all configuration selections are completed by either the user or the configurator.

Data-driven decisions

Enable informed decisions about configuration selections based on real-time pricing data, including comprehensive price lists, pricing options, and total configuration costs.

Channel revenue management

Optimize channel rebate program performance by simplifying trade promotion management, reducing the number of invalid deductions, automating settlement procedures, and minimizing claim errors.

  • Customer rebate program management
  • Supplier rebate program management
  • Supplier ship and debit processes
  • Deductions and settlement procedures

What Can You Do with Oracle Order Management?

Manage Orders Across Channels

Oracle’s OMS product enables organizations to manage global order-to-cash processes that leverage more than one channel by centralizing order capture and facilitating the creation and pricing of each sales order directly in the existing Oracle environment. Users can:

  • Create sales orders directly in the Order Management application
  • View and search sales orders through a common sales definition
  • Route and manage sales orders across multiple fulfillment channels
  • Send and receive status updates from multiple fulfillment systems to an external capture system
  • Access a summary of statuses and exception orders across channels
  • Leverage Global Order Promising to collect supply reference data from multiple sources
  • Configure business rules to automatically select the best-fit fulfillment location

Simplify Change Orders

Intelligent change order logic in the Order Management platform enables users to consistently control change orders by configuring compensation patterns and roll back steps to align with evolving business needs and requirements.

  • Identify attributes that affect change orders
  • Define rules that automatically handle change order modifications
  • Assign change order tasks in the fulfillment system
  • Adjust fulfillment steps affected by change orders
  • Cancel modify change orders

Identify and Manage Issues

By leveraging a jeopardy feature that enables automatic monitoring for each sales order against a fulfillment date, companies can forecast whether or not a sales order will meet its initial fulfillment date, locate associated issues, identify the root cause, and take corrective action.

Configure Order Processing

Users can leverage Oracle’s intelligent OMS features to create or modify the orchestration process to meet specific business needs.

Users can also leverage an order management extension point to write their own Groovy script and determine when to run the script, enabling better change order modification and management.

Monitor and Manage Exceptions

  • Gain insight into statuses and exceptions for customer, item, or supplier data
  • View PO status and associated Gantt charts to monitor progress
  • Utilize customized filters based on customer, item, supplier, fulfillment location, and more
  • Access and fix exceptions across order lines
  • Leverage embedded intelligence and analytics to resolve exceptions and improve decisions

Enrich Source Order Fulfillment

With Oracle, users can ensure suppliers, customers, and employees stay on the same page by enabling the creation of business rules that transfer each source order into a sales order and improving overall fulfillment through added or modified product details.

How Can We Help?

Outlining implementation plans for new Oracle applications, navigating complex Oracle management tasks, and finding new ways to optimize your existing enterprise system can be difficult without the right resources and personnel for the job.

Whether you’re just getting started on your journey with Oracle or you’ve been live for years now, Surety Systems has the right team to help you.

Our senior-level Oracle consultants have the functional knowledge, technical skills, and real-world experience to understand your critical project needs, develop an effective plan of action, and prepare your internal teams for long-term success after they’ve rolled off.

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