The North Carolina municipality was midstream in implementing the Workday suite, but has fallen behind on tasks related to the Workday Help module. This requires a team with a strong understanding of general HR principles and end-user questions and tailored expertise in Workday’s HCM, Benefits, Talent Acquisition, Performance, and Help solutions to optimize performance and efficiency.
Surety provided additional support to help the client outline common scenarios encountered in the Workday environment and build out FAQs that will be leveraged within the new Help module, including:
- How to add a dependent to your Workday account
- How to apply for an internal job requisition
- How to submit for FMLA benefits
By partnering with our team, the client optimized their existing Workday landscape, prepared for and supported the implementation of the Help module, and reduced the downstream negative impact of a lack of Workday knowledge or bandwidth on associated teams.
For more information about our Workday consulting services, contact us today.
