Oracle MICROS is a leading provider of hospitality and retail point-of-sale (POS) solutions, offering a comprehensive suite of software, hardware, and services tailored to meet the unique needs of businesses in the retail, entertainment, hospitality, or food and beverage industry.
With its innovative technology and extensive industry expertise, Oracle MICROS enables organizations to deliver flawless service to customers and guests, streamline operations, and drive business growth.
In this article, we discuss the key components and capabilities of Oracle MICROS, exploring its significant impact on improving efficiency, enhancing profitability, and providing an exceptional guest experience and where our team of Oracle consultants can come in to help.
What is the Oracle MICROS System?
MICROS is a comprehensive suite of point-of-sale (POS) solutions designed specifically for businesses in the hospitality and retail industries, offering a range of software, hardware, and services tailored to meet the unique needs of these industries.
Oracle MICROS POS systems are widely used in restaurants, hotels, bars, entertainment venues, retail stores, and other customer-facing organizations to streamline back office and front-of-house activities, manage transactions, track inventory, process payments, and more.
With its innovative management and analytics tools and industry expertise, Oracle MICROS enables businesses to improve operational efficiency, increase sales, and deliver exceptional service to customers.
Navigating Core Oracle MICROS Systems
From streamlining guest experiences with Restaurant POS hardware to managing tax, lingual, and fiscal customs through Global POS and PMS systems, delivering self-service tools for personalized customer service, and more, MICROS Oracle capabilities cover all critical areas of the customer lifecycle.
Here’s a closer look at the main products included in the Oracle MICROS suite:
POS Hardware
Powered by Simphony POS software, Oracle’s point-of-sale solutions offer both in-house and online tools that empower organizations in the food and beverage industry to improve the speed and quality of their service, enhance inventory forecast accuracy, and manage employee shifts more effectively.
With compact POS workstations and self-service kiosks, restaurants can withstand the demands of daily terminal use, enable quicker transactions and response times, and ensure efficient service.
Oracle POS offerings also provide multiple configuration options to meet specific customer requirements and align with evolving hospitality trends over time.
Simphony POS
The Simphony POS system is designed for complete restaurant management, from the front door to the table, kitchen, back office, and everything in between.
With an all-in-one cloud POS platform, Simphony POS provides innovative tools to manage online and in-house operations from any device and delivers cloud flexibility to meet the evolving needs of restaurants, franchises, multi-location eateries, and more.
Simphony enables instant kitchen communication, real-time updates, intuitive ordering capabilities, online ordering platforms, and efficient delivery services, allowing users to access critical data whenever they need it and scale their business to meet evolving customer and industry needs.
POS Integrations
Oracle offers pre-built cloud APIs that provide the flexibility needed for developers and operators to keep up with evolving business and industry needs, adapt to customer trends, and ensure efficienct service delivery across the entire customer lifecycle.
Oracle Hospitality and Food and Beverage systems provide direct integrations with other food and delivery service providers like DoorDash and UberEats to increase new customer visibility, adapt to new trends and technologies in real time, and maintain high levels of customer service, no matter what.
- Self-service kiosks
- Inventory management systems
- Employee scheduling software and labor management tools
- Customer loyalty and gift programs
- Online ordering platforms
- Multilocation menu and reservation management
- Third-party delivery services
Opera Cloud PMS
OPERA Cloud Property Management offers an all-in-one cloud-based hotel software platform that simplifies and centralizes critical business data, improves inefficiencies for quicker check-in and check-out processes, and integrates all areas of a customer’s hotel stay for better guest experiences.
By reducing the need for on-premise servers and local maintenance initiatives, Oracle OPERA Cloud standardizes key operations and leverages real-time insights to streamline collaboration across teams. This way, companies can easily identify and resolve issues, enhance security efforts to protect customer data, and serve guests any time, anywhere with mobile device access.
Flexible POS System for Industry-Specific Needs
Restaurants
Oracle MICROS Workstations
Workstation 3, 6, and 8 Series offer an impressive portfolio of hospitality hardware solutions, enabling organizations to access order information, stay up-to-date with menu updates and order statuses, and manage tables in real time.
Kitchen Display Systems
Oracle MICROS Kitchen Display Systems (KDS) make it easier to improve order and inventory management, prioritize orders, reduce ticket times, and ensure critical delivery deadlines are met.
Self-Service Kiosks
With an intelligent HTML5 user experience powered by Simphony, users can mange various volumes of customer data and orders and improve the speed and quality of core service initiatives. Users can also easily add on peripherals like receipt printers, kiosk stands, and payment processing devices.
Retail Stores
POS Hardware
- MICROS Workstation 6 Series
- MICROS Workstation 8 Series
- MICROS Compact Workstation
- Xstore Point of Service
Supply Chain Management
- Inventory Planning Optimization Cloud
- Demand Forecasting
- Inventory Optimization Cloud
- Transportation and Logistics
- Resource Allocation and Utilization
- Warehouse Management
AI and Analytics
- Merchandising Insights
- Space and Assortment Optimization
- Customer Insights Cloud
- Lifecycle Pricing Optimization
- Inventory Planning Optimization
Marketing and Brand Compliance
- Brand Compliance Management
- B2C Marketing
- Consumer Insights
- Content and Campaign Management
- Customer Loyalty
- Behavioral Intelligence
Sports and Entertainment Venues
Mobile POS System
Wireless and cashless POS tablets enable fans to place orders and purchase merchandise without leaving their seats.
Multichannel KDS
Cloud-enabled kitchen display systems withstand heat and moisture across kitchen environments and promote quicker order completion.
Wireless POS Terminals
With a POS system synced to the cloud, customers can mange critical transactions and maintain the same durability of fixed workstations without staying in the same place or dealing with bulky cables.
Self-Service
Self-service kiosks help businesses reduce wait times by enabling customers to place orders, redeem loyalty points, and submit payment through a single, mobile-enabled platform.
Hotels, Cruise Ships, and Casinos
Hotels and Resorts
Integrate property management, point-of-sale, and customer analytics to proactively address customer needs and personalize guest experiences.
Cruise
Leverage systems that manage passenger and crew data in a unified platform to track hospitality performance and optimize critical cruise operations.
Gaming and Casino
Deploy connected systems that personalize guest services, increase nongaming revenue, and improve overall profitability.
Food and Beverage
Connect food and beverage logistics in one platform to enhance loyalty, payment, and service delivery and increase total revenue.
How Can We Help?
Whether you need help implementing Oracle Food and Beverage or Hospitality solutions for the first time, additional support navigating integrations with third-party customer service platforms, or just an extra hand ensuing point-of-sale operations are optimized, Surety Systems has you covered.
Our team of senior-level Oracle consultants has the right knowledge, skills, and experience to handle your critical implementation and integration project needs and prepare your internal teams for success long after your Go-Live date.
Contact Us
For more information about our Oracle consulting services or to get connected with our team of expert Oracle consultants, contact us today.
