By integrating property management, revenue optimization, customer relationship management, and back-office operations, Infor Hospitality software enables hospitality organizations to deliver exceptional guest experiences while enhancing efficiency and profitability.
With powerful analytics, mobile capabilities, and industry-specific functionality, Infor Hospitality enables businesses to streamline operations, make informed decisions, and remain competitive in an ever-evolving market. This article explores how Infor Hospitality is revolutionizing the way hospitality providers manage their operations and interact with guests.
Key Takeaways
- The Infor Hospitality Management Solution integrates various hotel operations into a unified, cloud-based platform, enhancing efficiency and guest services.
- AI-driven analytics within Infor HMS allow hotels to adapt swiftly to market changes and optimize revenue management through precise demand forecasting.
- The platform enhances guest experiences by enabling mobile functionality and personalized services, while also empowering hotel staff with intuitive tools for improved efficiency.
Understanding the Infor Hospitality Management Solution
The Infor Hospitality Management Solution (HMS) is a comprehensive, cloud-based hotel property management system designed to streamline hotel operations and enhance guest services. As a centralized data hub, Infor HMS connects various hotel operations, including reservations, guest services, and housekeeping, providing a unified system that integrates multiple operational applications.
One of the core strengths of Infor HMS lies in its ability to manage critical hotel operations efficiently. Automating tasks like reservations and rate management eliminates operational silos and boosts overall efficiency. This automation not only reduces manual workload but also minimizes errors, allowing hotel staff to focus on delivering exceptional guest services.
Powered by cloud-based technology, the Infor HMS platform utilizes advanced analytics to streamline operations and inform decision-making. This enables hotels to adapt quickly to changing market conditions and guest preferences, ultimately leading to improved engagement and enhanced guest experiences.
By integrating various operational applications in a single interface, Infor HMS enhances both guest experiences and hotel operations. Whether managing guest check-ins via mobile devices or coordinating housekeeping tasks, the platform offers a scalable solution to meet the needs of modern hospitality organizations.
Key Features
- Property Management System (PMS): Centralized tools to manage reservations, guest check-ins/check-outs, housekeeping, and room assignments efficiently across single or multi-property operations.
- Revenue Management & Forecasting: Advanced analytics and AI-powered tools to optimize pricing strategies, predict demand, and maximize revenue per available room (RevPAR).
- Customer Relationship Management (CRM): Integrated guest profiles, loyalty tracking, and personalized marketing capabilities to enhance guest engagement and provide superior guest experiences.
- Mobile and Cloud Accessibility: Cloud-based platform with mobile-friendly interfaces, enabling staff to access real-time data and manage operations from anywhere.
- Back-Office Integration: Seamless connections to finance, HR, and procurement systems, helping streamline internal workflows and ensure accurate reporting and compliance.
Overcoming Industry Challenges with Infor HMS
The hospitality industry is fraught with challenges, from adapting to changing guest demands to staying ahead of technological advancements and increasing competition. Traditional hotel PMS systems often rely on specialized point solutions, leading to fragmented data and operations across organizational units. This fragmentation can hinder a hotel’s ability to provide seamless and efficient services.
Infor HMS addresses these challenges by combining deep industry-specific functionality with the latest technologies, further unifying operations across properties to enhance visibility. This unified approach not only simplifies management but also improves the overall guest experience by ensuring consistency and reliability.
Additionally, Infor HMS offers AI-driven analytics that provide intelligent recommendations for quickly adjusting strategies and maintaining operational continuity in a dynamic market. Leveraging Infor’s comprehensive suite of tools allows hospitality organizations to effectively tackle industry challenges.
Enhancing Guest Experiences with Infor HMS
In today’s hospitality industry, Infor HMS supports mobile functionality, enabling features such as mobile check-ins and guest services to enhance convenience and exceed modern guest expectations. The Infor HMS mobile application streamlines the guest check-in process, significantly improving guest communication and reducing the burden on the hotel support team.
Mobile solutions provided by Infor’s cloud-based PMS offer seamless check-ins and access to services throughout the property via a mobile device. This not only enhances guest satisfaction but also empowers hotel staff to deliver exceptional guest services anywhere within the hotel.
Additionally, the Infor HMS platform centralizes guest profiles, allowing hotels to track preferences and history and personalize guest services. Utilizing data and AI enables hospitality brands to anticipate guest needs and deliver tailored, personalized experiences.
Optimizing Revenue Management
Infor HMS offers robust tools to optimize critical revenue management operations. With AI-driven demand forecasting, Infor Revenue Management System (RMS) enables hotels to optimize pricing down to specific room types and maximize their revenue potential.
The Infor RMS platform offers real-time, AI-powered insights that enable hotels to respond quickly to market changes. Customizable dashboards present key performance indicators tailored to specific hotel needs, allowing for informed decision-making and strategic adjustments.
Core automation capabilities support both manual and fully automated pricing strategies, offering flexibility to hotel management staff. By leveraging these advanced tools, hotels can enhance their overall revenue management practices, ensuring consistent profitability and operational efficiency.
Streamlining Event Management
Events are a significant revenue stream for many hotels, and managing them efficiently is crucial. Infor’s event management software optimizes the entire lifecycle of an event from inquiry to invoicing. This comprehensive approach ensures that all aspects of event management are handled seamlessly, providing memorable experiences for guests while maximizing profitability.
The software’s adaptability to various property types enhances operational flexibility across multiple properties. Whether a corporate meeting, wedding, or social event, Infor’s event management software ensures that hotels can consistently meet guest expectations and deliver exceptional services.
Simplifying Restaurant Operations
Restaurant operations within hotels can be complex, but Infor HMS simplifies this process significantly. The Infor Table Reservations Solution enables venues to handle various booking scenarios efficiently, including reservations and walk-ins. This flexibility allows restaurants to manage their operations smoothly and deliver enhanced guest experiences.
Infor’s restaurant software features a real-time scheduling system that adjusts dynamically for no-shows and overstays. Additionally, the system provides precise wait time estimates, helping manage guest expectations more effectively. Customizable floor plans enable effective visual management of seating arrangements, further enhancing operational efficiency.
The platform’s POS software optimizes order processing, ensuring guests receive their meals promptly and accurately. By leveraging these tools, hotels can streamline restaurant operations and consistently deliver exceptional guest services.
Empowering Hotel Staff
Infor HMS offers intuitive tools and real-time information access via mobile devices, enabling staff to perform their duties more efficiently, improve user acceptance, and reduce turnover.
Centralized task management for housekeeping and concierge services enhances visibility and coordination, ensuring that all staff are aligned through effective communication. Seamless integration with property management systems enhances visibility for group bookings, allowing the company staff to manage operations more effectively.
Additionally, Infor’s event management software offers a unified dashboard to manage customer histories and streamline operations. By simplifying tasks, Infor’s suite of HMS capabilities enhances the overall staff experience, resulting in a richer service delivery experience and higher guest satisfaction.
Scalability and Future-Proofing with Cloud Solutions
As technology evolves, hotels need solutions that can scale and adapt to present needs. The cloud-based architecture of Infor HMS ensures high availability and reliable performance across multiple locations. This scalability is crucial for hotels that operate in various locations or plan to expand in the future.
Infor HMS allows simultaneous software updates across all properties, streamlining management and reducing downtime. Seamless integration with other systems like revenue management and point of sale further enhances its utility, making it a future-proof solution to connect the hospitality industry.
Data-Driven Decision Making
In the age of big data, making informed decisions is more important than ever. Infor HMS leverages business data and AI to provide intelligent recommendations that optimize hotel operations. Centralized information access helps reduce data errors and improves decision-making efficiency.
Self-service reporting features in Infor HMS allow employees to access and utilize data insights effectively. This empowers staff at all levels to make data-driven decisions, enhancing overall operational efficiency.
Predictive analytics in Infor HMS can automate processes and improve operational efficiency through data-driven insights. Analyzing historical data and market trends enables the platform to provide more accurate forecasting and responsiveness to market changes. This continuous flow of data-driven insights allows hotels to stay ahead of the competition.
Get Started with Infor Experts
Surety Systems understands the unique challenges of the hospitality industry, providing tailored guidance to ensure your implementation, configuration, and optimization align with your business goals.
Whether you’re launching a new property management system, enhancing guest experiences, or streamlining back-office operations, our senior-level Infor consultants can help you leverage Infor’s robust software to ensure a smooth rollout, better user adoption, and long-term success across your hospitality operations.
Contact Us
For more information about our Infor consulting services or to get started on a project with our team, contact us today.
Frequently Asked Questions
What is Infor HMS?
Infor HMS is a cloud-based hotel property management system that effectively streamlines operations while enhancing guest services. This solution is essential for improving the overall efficiency of hotel management.
How does Infor HMS improve guest experiences?
Infor HMS enhances guest experiences by providing mobile check-ins, contactless processes, personalized services, and centralized guest profiles, ensuring a seamless and tailored stay for every guest.
What challenges does Infor HMS address in the hospitality industry?
Infor HMS effectively addresses challenges in the hospitality industry by resolving fragmented data, operational inefficiencies, and the need for real-time, AI-driven decision-making. This solution enhances overall operational efficiency and improves decision-making processes.
How does Infor HMS assist in revenue management?
Infor HMS enhances revenue management through AI-driven demand forecasting, providing real-time insights, customizable dashboards, and automated pricing strategies to support informed decision-making. This ensures optimized revenue generation and improves operational efficiency.
