When UKG users need immediate help, a UKG Pro Administrator can be a means of effective and efficient troubleshooting, adding personalized expertise in various UKG software solutions, rapid response times, and proactive support for internal teams.

And, when additional support for more complex issues is needed, our team of skilled UKG Pro consultants is here to help – to and through your initial Go-Live date.

Read on to learn more about UKG Pro Administrator support and how our team of senior-level UKG consultants can help.

Navigating UKG Pro Benefits Administration

From streamlining employee onboarding processes to automating time and attendance tracking, UKG Pro Administrator enables administrators to optimize workflows, ensure compliance, and deliver a seamless and responsive employee experience, ultimately enhancing overall customer satisfaction.

Here are a few examples of the capabilities of the UKG Pro Benefits Administration tool:

Powerful Administrator Tools

With the UKG Pro Benefits Administration tool, organizations can set up their system to automate core business processes, engage employee teams, and support various activities to improve benefits administration and enrollment efficiency.

Simple Enrollment Process

With its comprehensive, easy-to-use shopping interface, Pro Benefits Administration allows employees to view and choose benefits packages and alternatives that meet their needs. In addition to gaining a complete view of their enrollment options, users can change beneficiary and dependent information, set filter settings, and conduct side-by-side plan comparisons to ensure they choose the best-fit plan.

Tools for Supporting Decisions

In UKG Pro, employees are given accessible decision-support tools and the expertise needed to make well-informed benefits decisions. The Pro Benefits Administration platform offers customized plan recommendations aligned with individual needs, instructional videos, and a document library with critical information about benefits plans, packages, and processes in UKG Pro.

Benefits of UKG UKG Pro Administrators

Here’s a look at a few critical advantages of UKG Pro Administrator Support:

High-Quality Experience

Access 24/7 support portals, rapid search and response tools, and other immediate support options with their existing UKG Pro subscriptions.

Knowledgeable Team

Engage with expert, highly engaged solution specialists who understand unique needs and provide support for immediate answers to questions.

Adaptable Support Options

Leverage various flexible contact options to get in touch with support teams, including online support portals, phone calls, or live chat options.

Proactive Business Management

Accomplish day-to-day tasks and prep for significant milestones and occasions with the help of a proactive success partner.

Directly Connect with Experts

Contact support teams through a direct line rather than submitting a service ticket to save time and get more straightforward answers.

How Team Surety Can Help

Whether you need extra support ensuring your workforce management solution is configured to meet your critical business needs or just an extra hand getting started on your journey with UKG, Surety Systems can help. 

Here are a few key advantages of working with our UKG consulting team:

1) Carefully vetted consultants

Carefully chosen to fit your unique needs, our team of UKG Pro consultants maintains a standard of work that allows them to understand your system and take the appropriate action to resolve issues quickly. Your internal team can save valuable time and effort by not parsing through every detail of your current systems or configurations to submit a ticket directly to the UKG support community.

2) Support when you need it most

With our team as a point of contact for your UKG Pro support needs, you can ensure issues are resolved quickly and your systems never miss a beat, regardless of the scale, scope, or complexity of your support needs. 

3) US-based consultants

With a strong domestic presence, easier communication methods, and reasonable time allowances, clients and consultants can easily align schedules and quickly resolve issues as they arise. And, unlike offshore consulting firms or direct assistance from the UKG Support platform, you’re guaranteed personalized solutions that meet your needs the first time.

Contact Us

Are you ready to learn more about UKG Pro Administrators and how our UKG consultants can provide additional support for more complex system needs?

Contact us today!