In the increasingly complex world of healthcare, managing patient relationships and fostering meaningful connections have become vital components of delivering quality care.
Enter Epic Cheers, an innovative Customer Relationship Management (CRM) solution tailored to the healthcare industry. It is designed to take a comprehensive, patient-centric approach to managing interactions, from scheduling appointments to ongoing care coordination.
This article explores how Epic Cheers transforms how healthcare organizations engage with patients, streamlines communications, and enhances the overall patient experience by integrating CRM capabilities directly within the Epic ecosystem.
Understanding the Need for Intelligent CRM Software
Customer relationship management (CRM) software empowers comprehensive patient data integration across the complete care lifecycle, more robust communication networks between patients and care teams, and ongoing patient engagement.
By consolidating current and historical patient data in a unified system, patient care teams can gain a comprehensive view of the patient’s health journey. This will enable better responsiveness to inquiries and appointment requests and ensure accurate records across the organization.
Modern healthcare CRM systems like Epic Cheers can store patient data, such as personal, billing, insurance, and appointment information, in one place, streamlining workflows across care teams and improving overall patient outcomes.
Where Does Epic Cheers Come In?
Epic Cheers, an intelligent CRM system integrated into the broader Epic ecosystem, offers tools to enhance healthcare services, improve patient engagement, and drive better patient outcomes.
By empowering patient self-service and facilitating better communication across the care lifecycle, the Cheers platform makes it easier for patients to take control of their own health journey and delivers better experiences for healthcare providers, patients, and other key stakeholders.
With Epic’s connected healthcare tools, organizations can:
- Create personalized outreach and education materials to improve the patient-provider relationship
- Provide self-service tools to access patient health records for improved decision-making
- Ensure accurate data sharing and care coordination to reduce medical errors
- Integrate data elements from patient care plans for streamlined care transitions
- Streamline workflows to reduce administrative burdens and allot time for more strategic tasks
- Set up automatic alerts and reminders to improve patient self-management and drive better outcomes
Key Features of the Epic Cheers Platform
Here’s a closer look at a few critical features of Epic Cheers for hospitals and health systems:
Patient data integration
By integrating patient data and establishing care plans across the entire Epic landscape, Cheers facilitates seamless information exchange and ensures better care transitions over time. Users can access treatment history, medications, demographics, lab results, and other social determinants of health to maintain a comprehensive view of each individual’s healthcare journey.
Self-service functionality
Epic Cheers provides self-service channels for individuals, empowering patient self-management and streamlining core workflows for better care. Self-service tools enable users to schedule appointments, contact providers, access personal health content, and improve individual patient experiences.
Centralized contact center
With the Epic Cheers CRM system, organizations can create and maintain at-scale contact centers without requiring large staff populations to handle patient outreach. This empowers organizations to establish a larger patient population while continuing to provide personalized care.
Marketing automation tools
Through pre-drafted emails and SMS messages in Epic Cheers, providers can proactively contact patients about upcoming appointments or screenings, facilitating preventive care and reducing medical errors. This capability ensures timely provider interventions and drives better patient outcomes.
Seamless integrations
By seamlessly integrating with the broader Epic ecosystem, the Cheers module helps organizations unify data for both prospective patients and established patients and automate routine tasks for improved efficiency. Integrated care plans and connections across systems enhance the continuity of care across the complete patient lifecycle.
Benefits for Healthcare Organizations
Enhanced Patient Engagement: Epic Cheers provides tools for personalized communication and targeted outreach, enabling healthcare organizations to engage patients more effectively. By offering tailored content, appointment reminders, wellness tips, and follow-up care instructions, organizations can improve patient satisfaction across comprehensive care plans.
Data-Driven Insights: The Cheers platform allows organizations to gain insights into patient behaviors, preferences, and outcomes through advanced data analytics. These insights can help organizations identify trends, segment patient populations, and tailor interventions to improve patient engagement and outcomes.
Integrated Patient Experience: Cheers seamlessly integrates with the broader Epic ecosystem, providing a unified view of the patient’s journey. This integration allows for smoother care transitions, better coordination among care teams, and a more cohesive patient experience.
Improved Operational Efficiency: By automating routine tasks and integrating CRM functions directly into the existing EHR workflows, Epic Cheers reduces administrative burden, minimizes manual data entry, and enhances the efficiency of care coordination and communication efforts.
Streamlined Marketing and Outreach: With Epic Cheers, healthcare organizations can create and manage targeted marketing campaigns and community health initiatives. This enables them to reach the right audience with the right message at the right time, fostering stronger patient-provider relationships and improving population health management.
How Can We Help?
Whether you’ve been live on Epic applications for years or you’re just getting started on your Epic journey, Surety Systems has you covered.
Our senior-level Epic consultants have the skills and experience to understand your critical project needs and prepare your internal teams for continuous improvement and innovation over time.
From outlining plans to implement new Epic applications to facilitating efficient contact center operations, managing critical data conversion and migration initiatives, and improving collaboration across care teams, we’re here to help.
Contact Us
For more information about our Epic consulting services or to get started on a project with our team of expert consultants, contact us today.
