Whether you’re considering a switch to JD Edwards EnterpriseOne or have been live for years, having the right kind of technical and functional support is essential to your company’s success.

Read on to learn about Oracle’s built-in support system for JD Edwards users and how our team of senior-level consultants at Surety Systems can help transform your enterprise resource planning software, manage new functionality, and optimize business processes in the long run.

What is JD Edwards Software?

JD Edwards EnterpriseOne software is a cloud-based enterprise resource planning (ERP) solution that provides the tools and capabilities needed for companies to manage and optimize financial, manufacturing, distribution, and human capital management (HCM) operations.

Oracle’s JD Edwards modules and applications enable customers in a variety of different industries and business sectors to:

  • Manage financial accounts, fixed assets, and general ledger data more accurately
  • Efficiently monitor purchase orders, sales orders, requisitions, and other transactions
  • Maintain contracts and scheduling agreements with vendors and suppliers
  • Optimize manufacturing processes like materials routing, capacity planning, and more
  • Track and manage employee schedules, benefits, compensation, and payroll
  • Improve the employee experience with employee and manager self-service options

Support for JD Edwards

While JD Edwards products provide many benefits for customers of varying sizes, locations, and industries across the globe, its advanced features and capabilities can be a little tricky to implement, integrate, or upgrade without the right team or resources in your corner.

Oracle provides award-winning support for JD Edwards software, key integrations, and regulatory updates within the system, including Oracle Applications Unlimited, Oracle Premier Support, and other solutions to improve system functionality and maintain continuous innovation.

Oracle’s commitment to its customers, products, and continuous innovation remains at the forefront of its applications and support services. From support for on-premise and cloud infrastructure to the Oracle E-Business Suite, JD Edwards EnterpriseOne 9.2 upgrades, PeopleSoft integrations, and more, Oracle Premier Support solutions provide the on-demand resources your team needs to keep your business running smoothly.

How Can Surety Systems Help?

Unlike traditional Oracle JD Edwards managed services, Surety Systems provides a more personalized approach to ERP consulting to ensure your needs are met and no steps are skipped in the process. We provide support for JD Edwards and Oracle products, including JD Edwards World, JD Edwards EnterpriseOne, Oracle Financials, and the complete Oracle HCM suite.

Where these JDE-managed services provide run-of-the-mill support for the management, maintenance, and operation of your JD Edwards software, our Oracle JD Edwards services are catered to your company, your system, and your project, and our consultants are sure to meet (and exceed) your needs.

And, whether you need additional support rolling JD Edwards out to newly acquired or merged companies, implementing new modules, navigating complex ERP migrations, optimizing supply chain operations, or anything else in between, our consultants are here to help.

Our JDE Support Services

Whether your company falls into manufacturing, distribution, retail, construction, real estate, or any other industry, finding the right support for your JD Edwards system and your needs is crucial to your success.

Our consultants offer many different support areas to help you fully utilize your technology, improve workforce efficiency, and build customizations to enhance productivity and enhance your overall JD Edwards experience.

Here are a few of the main areas of expertise our JD Edwards support services cover:

Financial Management

As your company grows and changes, so do your financial management needs. From larger amounts of financial data to management to restructured charts of accounts, updated reporting processes, financial reporting, planning, and management processes can be complicated without the right tools and resources. Luckily, this is where our JD Edwards Financial Management consultants come in.

Surety’s JD Edwards Finance consultants provide support for:

  • General Ledgers (GL)
  • Accounts Payable/Accounts Receivable (AP/AR)
  • Fixed Asset Valuation
  • Lockbox Implementations
  • Restructuring of Charts of Accounts

Technical Services

Our JD Edwards consultants provide the technical expertise needed to keep your organization operating at peak performance and easily navigate complicated technical challenges. With expert knowledge in every aspect of JD Edwards, including integrations, customization, and system development, our consultants have you covered.

Our technical JD Edwards support services include:

  • Interface Development
  • JD Edwards EnterpriseOne 9.2 Upgrades
  • EnterpriseOne Customizations
  • Development of Forms and Reports
  • Security and Compliance Setup

Supply Chain Optimization

JD Edwards Supply Chain Management solutions help JD Edwards customers forecast, plan, monitor, manage, and maintain critical business processes to promote collaboration between business partners and optimize supply chain operations. Our consultants have experience in discrete, repetitive, and process manufacturing environments and are here to help you.

Surety’s JD Edwards Supply Chain consultants help with:

  • Procurement
  • Inventory Management
  • Warehousing
  • Transportation Management
  • Order Processing

Workforce Management

Our consultants understand that your employees are your company’s most important asset, so our JD Edwards Workforce Management consultants keep your people at the top of the priority list no matter what. Surety’s JD Edwards support services provide the resources and tools to effectively manage and optimize key human capital management (HCM) solutions.

With our JDE Workforce Management consultants, you can:

  • Optimize Human Capital Management Processes
  • Maintain ACA Compliance
  • Monitor and Update Benefits Packages
  • Manage Human Resources and Payroll Operations
  • Leverage Employee Self-Service Options

JD Edwards EnterpriseOne Upgrades

From helping JD Edwards World customers move to EnterpriseOne for the first time to managing “feature pack” enhancements, building personalized workflows, and conducting retrofitting, tools, and net change analysis, our consultants are here to help.

Surety understands that staying up-to-date with enterprise technology is crucial to your success, which is why our consultants offer users like you expert-level advice on new technological installations and upgrades.

Getting Started with Us

Our team of senior-level JD Edwards consultants has the skills, experience, and technical expertise needed to lead your team to success, whether you’re handling complex integrations, a brand-new implementation, or upgrades to the newest version of JD Edwards World or EnterpriseOne.

Contact us today to learn more or get connected with one of our expert JD Edwards consultants.