In an increasingly connected modern workforce, businesses strive to enhance customer experiences, streamline operations, and facilitate seamless backend and third-party systems integrations. 

SAP Customer Checkout emerges as a robust solution tailored to meet these needs, offering a comprehensive point-of-sale (POS) system that integrates effortlessly with SAP ERP and SAP S/4HANA to deliver a streamlined experience across business units.

Read on to learn more about the SAP Customer Checkout platform and how our senior-level SAP consulting services can help you maximize your SAP investment.

What is SAP Customer Checkout?

SAP Customer Checkout offers a comprehensive point-of-sale (POS) solution tailored for retail, sports and entertainment, and food and beverage service organizations. The solution provides accurate stock and sales updates and ensures all standard POS needs are met, no matter what. 

Customer Checkout can also function as a standalone solution or integrate seamlessly with SAP S/4HANA and other SAP ERP systems for enhanced functionality. Here are a few key features:

  • Embedded and offline-enabled POS system
  • Onsite deployment
  • Single solution for quick service, table service, and retail activities
  • Built-in integrations for SAP S/4HANA, SAP Business ByDesign, and other ERP systems

What Sets SAP Customer Checkout Apart?

  • Maximize all POS initiatives for end-to-end organizational initiatives
  • Utilize as a standalone platform or as an integrated solution
  • Choose an individual point-of-sale device for your unique organizational needs
  • Manage all POS processes in various shops using the SAP Customer Checkout Manager
  • Deliver a customized user interface designed to meet your organization’s unique requirements
  • Leverage independent hardware device functionality in SAP Customer Checkout to run the solution on any POS device.
  • Exchange transactions between warehouse management and accounting applications by integrating with SAP S/4HANA and other ERP systems.

Key Features of SAP Customer Checkout


  • Track stock availability and manage omnichannel POS sales processes
  • Tailor app functionality to various sectors, including professional services, fashion, grocery, wholesale distribution, electronics, and retail
  • Deliver a personalized customer experience through loyalty programs and personalized gift cards


  • Integrate with various SAP and third-party systems or operate as a standalone application
  • Handle sales, payments, returns, coupons, and gift cards in a single, unified POS system
  • Access real-time reports, manage sales and financial outcomes, and scale functionality to meet evolving needs

Sports and Entertainment

  • Allow fans and customers to order food and drinks via their mobile devices
  • Offer loyalty programs that enable fans to earn and redeem points for their purchases
  • Support cashless payments, online ordering, and POS pickups in merchandise areas
  • Connect with customers at sports clubs, merchandise stores, cultural venues, stadiums, and other entertainment locations


  • Run SAP Customer Checkout with table management functionality in restaurants, bars, cafes, and other dining establishments
  • Provide service staff with handheld devices or mobile POS capabilities
  • Boost sales processes in fast food chains, hospitality, and catering businesses with a streamlined user interface

Top Benefits for Businesses Using SAP Customer Checkout

Operational Efficiency

Integrating with SAP backend systems automates various administrative tasks, easing staff workloads and reducing the risk of error. Real-time inventory tracking maintains accurate stock levels, assisting in the optimization of supply chain management tasks and accelerated business growth.

Improved Customer Experience

Customer Checkout significantly improves the customer experience by simplifying the checkout process and providing personalized customer support services. Quick and efficient POS systems improve customer interactions and encourage repeat business.

Adaptability and Flexibility

The versatility of the Customer Checkout platform, with accessibility across multiple platforms and customizable features, enables businesses to tailor their system to meet precise organizational and industry-specific requirements. Whether a small local boutique or a nationwide restaurant chain, Customer Checkout can scale up or down to accommodate the unique needs of any business model.

Boosted Revenue

By providing loyalty programs and personalized services, businesses can improve customer retention and increase sales. Effective inventory management also allows businesses to cut expenses connected to excess inventory or stock shortages.

Data-Driven Decisions

Advanced reporting and analytics functionality within the Customer Checkout application offers invaluable insights into business performance. Hospitality providers and retailers can use accurate customer data to make informed decisions, enhance sales strategies, and improve operational efficiency.

How Can We Help?

Whether you need help navigating complex integrations with non-SAP systems, additional support managing an SAP implementation project, or just embarking on your journey with SAP solutions, Surety Systems can help.

Our senior-level, US-based SAP consultants have the expertise and experience to handle your most complex projects, maintain effective communication across project teams, and ensure your teams are prepared for long-term success.

Contact Us

Are you interested in learning more about SAP Customer Checkout and how our SAP consulting services can benefit your organization? Contact us today!