The regional urgent care organization recently underwent a complete Epic deployment across its care locations; however, its virtual training programs were not as comprehensive as needed for its internal teams. They required additional training support to ensure their medical and office staff members were adequately trained and their Epic workflows were optimized across core organizational units.
Our Epic training consultants were brought on to help the client navigate key training initiatives, provide additional guidance for their existing Epic operations, and ensure all users could operate their new Epic system properly. Surety supported the client’s medical staff in their Epic Ambulatory training programs and helped their front desk staff understand patient scheduling and registration within their Epic Cadence and Prelude modules.
With the specialized support from Surety’s team, the regional urgent care group ensured that all medical and office staff achieved optimized proficiency in their Epic workflows, securing a seamless transition to the new system and protecting the continuity of patient care.
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