SAP Active Attention is a premium support service that acts as an extension of your team, offering personalized and proactive solutions for your SAP environment. It ensures your systems run optimally and align with your business goals, enhancing efficiency and strategic outcomes across business units.

In this article, we’ll explore how SAP Active Attention transforms enterprise support and its critical role in driving business intelligence, optimizing key business processes, and improving overall system performance.

Key Takeaways

  • SAP ActiveAttention provides personalized, scalable support to optimize every aspect of SAP solutions across cloud, hybrid, and on-premise deployments, ensuring businesses become true intelligent enterprises.
  • Key features of SAP ActiveAttention include continuous training, proactive issue anticipation, and technical quality management, all of which aim to improve system reliability, security, and performance.
  • SAP ActiveAttention’s intelligent service delivery model, including advanced analytics and machine learning, ensures operational excellence and scalability, positioning businesses for future innovation and effective transition to new technologies.

Understanding SAP ActiveAttention

Illustration of a scalable support system

SAP ActiveAttention is a service designed to be a virtual extension of your team, finely tuned to your enterprise needs. Its unique service offerings deliver personalized and scalable support, covering all SAP solutions and deployment scenarios. No matter your starting point or destination, SAP ActiveAttention is your compass to optimal business outcomes, guiding you to become an intelligent enterprise.

Every level of SAP ActiveAttention service is carefully designed to assist your business throughout the deployment, operation, and evolution of your SAP software investments. Available for all cloud, hybrid, and on-premise deployments, this unparalleled support ensures that every aspect of your operations is optimized. With SAP ActiveAttention, you’re not just running your systems but advancing them, backed by a robust engagement model that aligns with your IT demands and strategic goals.

Key Features of SAP ActiveAttention

Amid the ever-changing landscape of enterprise support, SAP ActiveAttention stands out with its unique features that serve as pillars for proactive and strategic support. SAP ActiveAttention is grounded on:

  • Continuous training
  • Content
  • Enablement
  • Innovation

All delivered through a personalized engagement with seasoned support professionals, SAP’s engagement foundation services focus on more than just solving issues as they arise; it’s about anticipating needs and addressing them before they can impact your business.

With on-premise solutions, SAP ensures a seamless integration into your existing infrastructure and provide foundation services tailored to your specific requirements, offering services and support that you can rely on. The services and support offerings in SAP are designed to meet critical needs within your unique solution landscape.

SAP ActiveAttention’s robust portfolio of outcome-based services is more than just a promise; it’s a tested and successful blueprint across all SAP solutions and deployments. With a dedicated Lead Technical Quality Manager (LTQM) embedded into projects, clients receive focused attention on their objectives, driving innovation and accelerating the journey to Go-Live.

Activation and Optimization services also ensure your SAP investment pays dividends through hands-on support and expedited time-to-value.

Personalized Service Portfolio

A personalized service portfolio within the SAP ActiveAttention ecosystem offers tailored support and engagement through SAP Digital Business Services. This portfolio encompasses a full spectrum of services, from individualized high-touch services to pre-packaged focused packages designed to meet the unique needs of your enterprise.

Whether it’s delving deep into architecture planning, finetuning analytics management, bolstering implementation support, or fortifying cybersecurity, SAP ActiveAttention has a strategic approach for every challenge.

Technical Quality Manager

The Technical Quality Manager (TQM) in SAP ActiveAttention ensures the machinery of your enterprise runs smoothly and securely, no matter what. TQM functionality emphasizes:

  • System reliability
  • Security
  • Scalability
  • Data integrity
  • High performance

The Lead Technical Quality Manager (LTQM), in particular, is your strategic partner, providing expert recommendations and support for IT needs, services planning, and delivery.

Engagement Planning & Safeguarding

Illustration of engagement planning & safeguarding

Engagement planning and safeguarding in SAP ActiveAttention resemble the detailed preparation needed for a grand voyage, ensuring every detail is accounted for to prevent any mishaps along the journey.

By defining action plans that preempt risks and issues related to performance and stability, SAP ActiveAttention fortifies your enterprise against the unpredictable. This safeguarding service complements activities by providing additional protection for your business operations.

With the support of experts on demand and the 24×7 Mission Control Center, critical project timelines are not just met but mastered.

Intelligent Service Delivery Model

Illustration of intelligent service delivery model

SAP ActiveAttention’s intelligent service delivery model harmonizes advanced technology with skillful personnel., orchestrating tailored and efficient services that ensure operational excellence and scalability. SAP Cloud ALM stands at the forefront of this model, offering advanced analytics and machine learning to predict anomalies and automate resolution processes, thereby ensuring business continuity.

Such a model streamlines test activities and deployment and integrates seamlessly with the SAP Business Technology Platform, fostering agile cloud application development and making SAP software architecture relevant.

Comprehensive Support Throughout Solution Lifecycle

SAP ActiveAttention offers consistent support throughout the whole solution lifecycle, a commitment that ensures your enterprise never falters, whether adopting new technologies, transitioning to the cloud, or restructuring operations. The SAP Mission Control Center and SAP Transformation Hub are the twin pillars providing a global back-office team and a centralized knowledge repository to align engagements with best practices.

With SAP’s Digital Business Services, premium engagement customers can access an additional layer of security with remote service delivery, ensuring business continuity under any circumstances. With new and enhanced services, customers can experience even greater benefits and support offerings for their business needs, as SAP’s strong engagement foundation covers all aspects of customer satisfaction.

Maximizing Business Outcomes

Businesses can quickly see the value of their mission-critical solutions by utilizing the knowledge and innovation strategy provided by SAP ActiveAttention, paving the way for significant business transformations. SAP ActiveAttention does not stop at implementation; it propels enterprises towards operational excellence by optimizing IT and driving desired business outcomes.

From AI-driven analytics to agile cloud applications, the intelligent service delivery model ensures that your enterprise is always at the forefront of innovation.

Comparison with Other SAP Support Services

Unlike other SAP Support Services like SAP Preferred Success and SAP Enterprise Support, SAP ActiveAttention offers a more personalized and outcome-focused approach to support and engagement that helps SAP customers achieve their goals.

While SAP Preferred Success provides specific services for cloud solutions and SAP Enterprise Support acts as a cornerstone product, SAP ActiveAttention goes a step further by ensuring a tailored portfolio that addresses each enterprise’s unique needs.

Innovation and Future Readiness

Illustration of innovation and future readiness

SAP ActiveAttention caters to current needs and readies businesses for the future with its innovative services. that manage complex system landscapes and operations strategically. With a clear focus on AI, architecture planning, and end-to-end hybrid operations, SAP ActiveAttention ensures that enterprises are not just keeping up with the pace of change but are leading it.

SAP ActiveAttention empowers businesses to stay ahead of the curve by prioritizing proactive monitoring and alerting., ensuring they are constantly evolving and ready for the challenges of tomorrow.

How Can We Help?

Whether you need help managing a new SAP implementation project, navigating complex integrations between SAP and non-SAP systems, conducting internal and external analysis on existing SAP systems, or maintaining effective communication across project teams, Surety Systems can help.

Our team of senior-level, US-based SAP consultants has the skills and experience to understand your needs, create effective action plans, and ensure your internal teams are prepared for long-term success.

Contact Us

Contact us today for more information about our SAP consulting services or to get started on a project with our team of expert consultants.

Frequently Asked Questions

What differentiates SAP ActiveAttention from other SAP support services?

SAP ActiveAttention differentiates itself from other SAP support services by offering a personalized and outcome-based approach, tailored services, proactive engagement, and strategic innovation. It goes beyond the standard offerings of SAP Preferred Success and SAP Enterprise Support.

How does SAP ActiveAttention support businesses throughout the solution lifecycle?

SAP ActiveAttention supports businesses throughout the solution lifecycle by offering comprehensive support services, including architecture planning, risk management, and operational excellence, ensuring business continuity and reliable performance from implementation to post-go-live optimization.

What role does the Technical Quality Manager (TQM) play in SAP ActiveAttention?

The Technical Quality Manager (TQM) in SAP ActiveAttention is crucial in ensuring system reliability, security, scalability, and performance, providing expert recommendations and foundational services to support customer projects and technology innovation.

Can SAP ActiveAttention help my business maximize outcomes with AI?

SAP ActiveAttention can assist your business in maximizing outcomes with AI by identifying AI opportunities, embedding AI into business applications, and providing expert guidance to implement smarter decisions and efficiencies at scale.

Is SAP ActiveAttention suitable for all types of deployment scenarios?

SAP ActiveAttention is suitable for all deployment scenarios, including cloud, hybrid, and on-premise, to ensure optimal outcomes for any enterprise.