Epic Open Scheduling revolutionizes the patient experience by allowing individuals to book their own appointments with participating healthcare providers through a public-facing portal. By reducing barriers to care and streamlining the scheduling process, Epic Open Scheduling not only empowers patients but also improves operational efficiency for healthcare organizations.

In this article, we’ll explore the key features, benefits, and impact of Epic Open Scheduling on modern healthcare delivery and operational efficiency.

Epic Open Scheduling and Key Features

Here’s a closer look at the key features of the Epic Open Scheduling system for healthcare organizations:

Care convenience

The Open Scheduling tool allows patients to book appointments online, even without a MyChart account. This empowers patients to schedule care at their convenience, reducing critical barriers to access.

Patient acquisition

Epic Open Scheduling is a valuable tool for attracting new patients by making it easier for them to find and schedule appointments with providers, contributing to practice growth and expanded patient reach.

Patient care access

By offering online appointment scheduling, the Open Scheduling tool helps healthcare organizations reach a broader audience, including new patients, ensuring timely access to care and improving overall patient satisfaction.

Operational efficiency

Open Scheduling streamlines the appointment process, reducing administrative workload for staff and optimizing scheduling workflows. This allows organizations to focus more on delivering quality care.

Streamlining the Scheduling Process

Implementing an open scheduling system allows patients to schedule appointments online without needing to create a patient portal account. With Epic’s Open Scheduling tool, patients can log into their MyChart patient portal account and schedule appointments easily.

Open scheduling systems eliminate the need for a patient waitlist, allowing clinics and healthcare organizations to have a set number of appointments available. The Epic Open Scheduling tool can also be integrated with community partner programs to reach a broader community and improve visits for patients across the healthcare landscape.

Improving Communication and Integration

With intuitive connections between the Open Scheduling tool and other enterprise applications, appointment notifications can be sent to patients via IVR systems to remind them of upcoming appointments and allow them to confirm or cancel.

The system also allows scheduling tickets to be sent to patients, allowing them to schedule appointments online without needing a MyChart account. Epic’s self-scheduling system can be integrated with other health system tools to improve communication and efficiency, streamline the scheduling process, and reduce manual labor for IT teams.

Optimizing Health System Efficiency

The Open Scheduling tool can help reduce the burden on call centers, allowing them to focus on more complex patient needs. The integrated system improves patient access to care, particularly for pediatric vaccinations and other high-demand services.

Health systems can use open scheduling systems to create and send scheduling tickets, optimize their scheduling process, and reduce no-show rates. By sending appointment reminders and notifications to patients, Epic Open Scheduling enables users to manage patient records and critical appointment information, improve communication, and reduce the need for manual follow-up from additional staff.

Get Started with the Experts

Whether you need help assessing your current Epic system setup to identify key improvement areas, additional support navigating complex integrations between Epic and non-Epic applications, or an extra hand streamlining communication across project teams, Surety Systems can help.

Our senior-level Epic consultants have the skills and experience to handle your critical project needs and ensure your internal teams are prepared for continuous improvement and innovation over time.

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For more information about our Epic consulting services or to get started on a project with our team of expert consultants, contact us today.