Introduction to Schedulers in Kronos Workforce Central
Kronos offers two scheduling tools for their Workforce Central suite:
1. Basic Scheduler
Delivered with the standard software and offers limited but helpful scheduling tools. It allows an organization to:
- create shift and pattern templates and apply them to employees or a scheduled group across a long period of time.
- track exceptions to the norm such as absences and leaving or arriving early.
2. Advanced Scheduler
Advanced Scheduler is an add-on module from Kronos which takes an additional license. As such, it incurs additional costs, however, it also allows for much greater flexibility and control. In addition to the options offered in Basic Scheduler, the Advanced Scheduler module offers some of the following additional configurable options:
- Create a baseline to ensure staffing needs are met and controlled.
- Create adjustments to your baseline when necessary, either manually or via an interface.
- The ability to see current staffing situation in real time, ensuring you have the proper staff to meet staffing needs. This helps to control labor costs, with the assurance that the correct staff is scheduled appropriately.
- Create Schedule Rules to ensure certain restrictions and requirements are met.
- Create the Schedule Assistant to find the most qualified person to fill an open shift, or find a replacement employee for a shift based on criteria that the user selects.
- Create a complete schedule using the PSE (Priority Scheduling Engine).
- Create a Call List to find employees that are qualified and available to fill an open shift.
- Offers a higher level of Employee Self Service, helping to create a higher satisfaction among employees with configurable features such as swapping shifts, requesting to fill open shifts, and “request a cover.”
Organizations that use and benefit greatly from Advanced Scheduler include healthcare/hospitals, retail stores, manufacturing, and call centers.
Kronos Basic Scheduler or Advanced Scheduler?
But when do you decide to make an investment like this? Is Advanced Scheduler right for you and your organization? Will it help reduce labor costs or drive new initiatives? Let’s break down who benefits most from what solution and what some advantages and disadvantages of both are.
Before investing in Advanced Scheduler, you should try to determine if it is an appropriate add-on software solution for your organization. To do this, you can start by asking these questions:
- Does my organization run a multi-shift operation (meaning day, evening, and/or night shifts)?
- Do I need to staff to a measurement? Examples may be staffing to a certain number of hours or a certain amount of production or other measurable matrices.
- Does the staffing need to fluctuate based on a certain measurement? For example, in nursing, do I need to adjust for a rise or decline in census?
- Do I need to staff an area based on a certain number of “jobs?” An example might be a call center with varying degrees of different jobs or roles.
- Do I need to staff based on certain skills or certifications?
These questions are all good measures of whether Advanced Scheduler can benefit your organization. This module allows for scheduling to be adjusted, to help ensure you have the right staff, in the right amounts, at the right times.
Most organizations that have a need for the Advanced Scheduler module use a hybrid of both, using Advanced Scheduler in some departments and Basic Scheduler in others. That way, they can pick which parts of their organization need the advanced module and which parts do not.
Basic Scheduler will meet the needs of some organizations or departments within an organization, but Advanced Scheduler offers an organization or department much greater control and insight into their staffing when needed. Its added features increase flexibility and raise employee satisfaction, all while helping ensure the company’s staffing needs are always appropriately met.