Infor Concierge is a personalized, self-service portal designed to give Infor customers quick and easy access to advanced tools and support resources. From managing support cases and software updates to exploring product documentation and training materials, Infor Concierge streamlines the customer experience by centralizing everything in one intuitive platform.
This article explores the key features and benefits of Infor Concierge and how it helps users stay informed, connected, and in control of their own user experience.
What is Infor Concierge?
Infor Concierge offers a centralized gateway for all support-related services in a single interface. Its personalized self-service tools empower users to manage support tickets, track software updates, view product documentation, access training materials, and stay informed about the latest Infor news and enhancements.
By streamlining communication and support, Infor Concierge empowers customers to quickly resolve issues, stay up to date with critical market changes, and maximize their overall Infor investment.
Key Features and Accessibility
- Home Dashboard: Gain quick insight into key features and capabilities within Infor Concierge.
- User Profile: Access personalized links to view and/or update personal information, community display name, and account password.
- Infor Communities: Connect with other Infor users to collaborate, share best practices, and participate in interactive discussions.
- Products and Subscriptions: Access documentation, sub-processors, and patches for your existing Infor products.
- Infor Customer Portal: Leverage Infor’s comprehensive customer portal to view product cases and access knowledge base articles for specific products or services.
- Enhancements: Create and manage enhancement requests for your existing Infor system.
- Usage Report: Access a comprehensive dashboard to view usage data against limits determined by individual licensing restrictions.
- Release Center: Access help materials to prepare for upcoming product releases and upgrades.
- Renewals: View all products nearing their expiration dates to prepare for upgrades or replacements.
Get Started with Infor Experts
Our senior-level Infor consultants provide personalized guidance to help you navigate the portal, set up user preferences, and integrate critical support tools tailored to your organization’s needs.
From managing support cases to accessing product updates and training resources, streamlining core business operations, and facilitating better data transfer across systems, Surety Systems ensures you’re equipped to fully utilize Infor Concierge’s capabilities.
Contact Us
For more information about our Infor/Lawson consulting services or to get started on a project with our team, contact us today.
