Super Users play a crucial role in supporting other users throughout their entire Epic implementation timeline and ensuring successful system adoption by core users.

Read on to learn more about Epic Super Users, how they can act as the main point of contact and support for other Epic users, and where our senior-level Epic consultants can fit in your organization.

What is an Epic Super User?

Epic Super Users are the point-of-contact and go-to resource for staff members and end-users learning new functionality within their Epic system or navigating a new Epic implementation across their organization.

A Super User not only provides “at-the-elbow” support for users before, during, and after their Epic implementation, but they also work with IT services, optimization teams, and department leaders to improve communication, collaboration, and connectivity between patients, providers, executives, and other Epic users.

Epic Super User Roles and Responsibilities

Epic Super Users help other internal staff members navigate their Epic landscape more efficiently, facilitate more effective medical record documentation, and initiate better collaboration and clinical knowledge transfer across teams.

Here are a few key roles and responsibilities of Super Users in the Epic environment:


Super Users in Epic must have the technical and functional knowledge needed to act as the “go-to” contact for internal workflows and application functionality, preparing provider education materials and ensuring clinical and operational excellence across the board.

A Super User should also be a good communicator, listener, and problem solver, willing to keep up with new Epic applications and features, and remain up-to-date with departmental workflows and key software integrations.


  • Complete Epic Super User training curriculum before beginning an implementation or integration project
  • Gain a better understanding of departmental workflows, including how each business unit leverages Epic in their day-to-day tasks
  • Lead, reinforce, and validate best practices within Epic software
  • Prioritize patient care and safety no matter what


A Super User is responsible for providing operational support for Epic implementation or integration projects, including leading clinical documentation improvement efforts and ensuring complete and accurate records are maintained across the entire technical landscape.

Super Users are most often tasked with answering user questions, conducting training sessions for physicians and other staff members, and facilitating communication between users, project leaders, and business unit leaders.

How to Become an Epic Super User

If you’re interested in ensuring teams are prepared for their Go-Live date, answering user questions, ensuring appropriate clinical documentation, and assisting with triage issues by becoming an Epic SuperUser, the process is actually quite simple.

Those interested are typically just required to fill out a form in their native Epic system, and team leadership will take on the process from there to ensure the transition from regular users to Super Users is smooth.

Top 5 Advantages of Super Users in Your Epic Community

Epic Super Users foster a sense of community and collaboration among their peers, creating a support network for ongoing learning and problem-solving within the organization and improving the adoption and utilization of the Epic EHR system across teams.

Here are five main advantages of Super Users for your organization:

Enhanced User Proficiency:

Epic Super Users undergo extensive training and gain in-depth knowledge of the Epic system, meaning they can share this expertise with their colleagues, helping to improve the overall proficiency of the healthcare staff. This leads to more efficient use of the EHR, reduced errors, and improved patient care.

Rapid Issue Resolution:

Super Users serve as the first line of defense for troubleshooting and resolving issues related to the Epic system. Their quick response to user questions or problems can minimize disruptions, ensuring that healthcare providers can focus on patient care rather than technical issues.

Tailored Support and Training:

Super Users deeply understand their organization’s specific workflows and requirements. This knowledge allows them to provide tailored training and support to their colleagues, ensuring the Epic system is optimized for the organization’s unique needs.

Promotion of Best Practices:

Super Users often champion best practices in Epic system usage. They can advocate for and help implement standardized processes, data entry protocols, and other strategies that improve data quality and consistency across the organization.

Cost Savings:

Organizations can reduce their dependence on external support and consulting services by having an internal team of Super Users who can handle many routine tasks related to the Epic system. This can lead to cost savings in the long run, making the Epic system more cost-effective.

Getting Started with Us

Whether you need additional support navigating a complex Epic implementation or integration project, optimizing departmental workflows across all organizational units, or navigating complex coding and billing rules within your Epic ecosystem, Surety Systems is here to help.

Our team of senior-level Epic consultants has the technical skills, functional expertise, and real-world experience needed to help you succeed, regardless of the size, scale, or scope of your organization or project.

Contact us today to learn more or get started with our expert Epic consultants!