As this regional healthcare client began implementing new Epic Healthy Planet and Compass Rose functionality, they encountered issues with an internal team responsible for a massive, high-stakes build. To ensure their Value-Based Care (VBC) and Chronic Care Management (CCM) programs were built on a foundation of clinical accuracy and technical best practices, the client partnered with Surety Systems to audit and optimize its existing VBC environment.
Our team acted as a strategic technical advisor, providing the specialized direction needed to build out complex Value-Based Programs and CCM dashboards tailored for specific providers, departments, and clinics. This included a deep dive into My Panel Metrics (MPM) validation, resolving persistent workqueue routing errors, and refining attribution logic to ensure payer rosters and data mappings were perfectly aligned.
By leveraging extensive expertise across the Epic integration landscape, the client transformed its population health workflow from a manual, error-prone process into a streamlined, automated system. The result was a robust Healthy Planet environment that provides clear clinical insights and a scalable framework for the organization’s long-term value-based care goals.
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