Artificial intelligence is transforming every industry, and healthcare is no exception. Epic AI offers a suite of powerful tools and capabilities embedded within the Epic EMR designed to enhance clinical decision-making, automate repetitive tasks, and provide deeper insights into patient care.
This article will explore how Epic AI is being used to improve efficiency, personalize treatment, and ultimately, drive better outcomes for both providers and patients.
Understanding the Epic AI Landscape
The Epic AI landscape is not a single product, but a set of integrated tools and capabilities embedded across the Epic EMR. This includes everything from machine learning models that help predict patient risks and optimize staff scheduling to generative AI features that assist with drafting clinical notes and patient messages.
At its core, Epic AI leverages a vast amount of de-identified patient data to provide actionable insights, automate routine tasks, and support clinical decision-making, ultimately empowering healthcare organizations to operate more efficiently and deliver more personalized care.
Key Features
For patients
Billing assistant tools
Send and receive messages from an AI assistant to view payment plans, manage payments, and find answers to critical billing questions.
SMS scheduling
Access SMS messaging capabilities to book and find upcoming appointments rather than calling the front desk.
Care summaries
Utilize AI-generated patient care summaries to highlight key information from patients’ recent health history and help clinicians focus on the main reason for their visit.
AI charting
Leverage AI charting functionality to improve face-to-face interactions between patients and physicians and ensure accurate clinical documentation.
Imaging summaries
Access generative AI models to create summaries of critical imaging results and provide immediate insight into patients’ imaging experience.
For providers
Summarization capabilities
Leverage AI tools to review recent patient notes and external data and create summaries of relevant details and references, helping clinicians effectively prepare for outpatient visits.
Ambient workflows
Utilize ambient voice recognition and natural language processing features to transform conversations between patients and clinicians into comprehensive clinical documentation.
End of shift notes
Draft end-of-shift notes and concise summaries by leveraging data already in the patient’s charts to help the next shift get up to speed on key insights and performance metrics.
Discharge summaries
Summarize events from patient visits, empowering organizations to accelerate the discharge planning process and get patients home sooner.
AI text assistant
Leverage the AI text assistant tool to adjust writing factors like format and brevity to improve patient understanding and experience.
Electronic authorization
Utilize the recommended answers to prior authentication questions to save time completing electronic prior authorizations and maintain patient security.
Risk adjustment
Access data already available in patient charts to improve the accuracy of risk capture, diagnosis coding, and chronic disease management operations.
For operational efficiency
Utilization overviews
Enable utilization managers to save time by combining relevant information from the patient’s chart into a comprehensive overview and sharing it with payers.
AI-extracted radiology findings
Ensure patients receive timely follow-up care by turning free-text radiology reports into actionable follow-up requirements.
Billing support
Leverage AI assistant functionality to improve billing support for patients, answer payment questions, manage payment plans, and free up staff for more complex tasks.
SMS scheduling
Utilize new AI tools to help patients find appointments that work with their schedules, save valuable time for staff members, and ensure a convenient experience for patients.
Partner with Our Experts
Surety Systems provides in-depth clinical and technical expertise for every project, enabling you to optimize workflows, tailor your system to meet specific needs, and leverage advanced features like Epic AI to streamline core operations.
Our senior-level Epic consultants work alongside your team to ensure a seamless implementation, provide targeted training, and offer strategic guidance that improves patient outcomes and drives efficiency across your entire healthcare organization.
Contact Us
For more information about our Epic consulting services or to get started on a project with our team, contact us today.
