Did you know that artificial intelligence (AI) makes 89% of employees feel more fulfilled? This is because innovative AI solutions can automate repetitive and mundane tasks, so employees get to spend more time on the work that actually matters to them.

Today, many organizations are leveraging the power of AI to transform their digital journey and optimize the potential that AI can bring to their business.

Microsoft Dynamics AI provides an intuitive platform that utilizes AI functionality to cultivate a positive employee experience across teams and systems. Dynamics AI empowers employees to automate tasks, create ideas, and gain insights by leveraging natural language processing (NLP) and core Microsoft Dynamics Copilot functionality.

Read on to learn more about Microsoft Dynamics AI and how our senior-level Dynamics consultants can help your organization improve operational efficiency across teams.

What is Microsoft Dynamics AI?

Microsoft Dynamics 365 AI combines data from various sources with advanced intelligence to deliver out-of-the-box insights, guide decisions, streamline business processes, and empower organizations to make well-informed decisions. 

The Dynamics AI tool speeds up critical business solutions to reinvent customer service dynamics, sales, and marketing functionality across the board. With this intelligent functionality,  organizations are empowered to improve customer loyalty and gain a transparent view of their business, ensuring business goals and objectives are met over time.

How Does Microsoft Dynamics AI Relate to Microsoft Dynamics 365 Copilot?

Microsoft Dynamics Copilot and the Microsoft Power Platform transform the customer service agent experience and improve the entire sales process using intuitive AI capabilities. 

It offers real-time support to handle cases effectively, solve problems quickly, and automate tedious, time-consuming tasks. This way, users can focus on delivering exceptional customer service rather than wasting time completing repetitive, manual tasks.

Microsoft Dynamics Copilot helps achieve this through next-generation AI capabilities and intelligent natural language (NL) processing functions.

Features of Microsoft Dynamics AI

Here’s a look at the main features of the Microsoft Dynamics AI solution:

Spend Less Time on Mundane Tasks

Microsoft AI helps reduce the time spent on tedious administrative tasks. For instance, it allows Microsoft Dynamics 365 Sales and Viva Sales users to improve efficiency by replying to emails and creating email summaries of Microsoft Teams meetings in Microsoft Outlook.

These summaries reduce the time spent searching and organizing information into categories by extracting details directly from the seller’s CRM platform, like pricing and product information.

Rather than spending all of their time checking and replying to emails, sellers can gain greater insight into consumer behavior and spend more time fostering positive customer relationships.

Provide Outstanding Customer Care

Dynamics AI provides exceptional customer service without making users wait all day to resolve urgent system issues. Dynamics Copilot creates automated responses to inquiries across email platforms and provides an interactive chat experience for better decisions.

With this, customer service agents can access and leverage AI-powered insights to offer excellent customer care and improve customer satisfaction across the board.

Microsoft Dynamics offers conversation enhancers within Powerful Virtual Agents – highly intelligent business tools that utilize Azure OpenAI Service and Bing to create inquiry responses on business sites and improve internal knowledge transfer. The Dynamics Copilot solution also makes it easier for customer service organizations to develop virtual agents in minutes and continue improving customer engagement over time.

Streamline Workflows

With Dynamics AI, marketing professionals can streamline audience segmentation, content creation, and data exploration workflows to improve customer and user engagement.

Leveraging Copilot in Microsoft Dynamics 365 Customer Insights allows users to interact with customer data platforms in natural language and access better customer insights. This way,  marketing professionals can curate customized and targeted customer segments to improve the accuracy and efficiency of their most critical marketing campaigns.

Marketing teams can also gain feedback and recommendations for new segments, conduct complex computations for comprehensive insights, and match clients to specific customer profiles.

Simplify Product Listings

The Microsoft Dynamics AI platform utilizes characteristics like color, size, and material to quickly and easily write persuasive descriptions for products in online stores and streamline product listings for online commerce. 

Users can customize the descriptions by choosing the right format, length, and tone of voice for their business needs. Business Central customers who use Shopify can also easily post their products and descriptions to the Shopify platform with just a few clicks.

Tackle External Issues

With Copilot’s AI capabilities in Dynamics 365 Supply Chain Management, users can address external factors, like weather, finances, and location, that could affect critical supply chain activities.

By using predictive insights that bridge materials, inventory, distribution networks, and carriers in the same place, supply chain employees can also identify impacted orders and resolve minor issues before they become more significant problems. 

After critical impact areas are discovered, supply chain planners can utilize Dynamics 365 Copilot to automate email messages that warn impacted partners and prevent potential interruptions from happening in the future.

Fit Business Needs

Organizations can utilize customizable AI functionality to quickly adapt to changing market needs and design business solutions with greater agility.

Get Rid of Outdated Business Models

With Dynamics AI capabilities, users can combine data and business processes across all business applications to better understand their organization and their most important clients.

Personalize Business Transformation

By integrating and utilizing AI at their own pace with Dynamics AI, organizations can simplify their most critical business processes and access intuitive interfaces, detailed guidance, and applications to create a simplified customer experience.

Improve Dynamic Analysis and Insights

Dynamics AI allows users to add more value to all points of contact by integrating data-driven, proactive insights with client needs and behaviors.

Advantages of Microsoft Dynamics AI

Take a look at some of the key benefits of the Microsoft Dynamics AI solution:

Sales Insights

Leverage AI-powered insights powered by client data to understand client relationships better, identify new opportunities, and win more deals. 

Dynamics AI for Sales contains a customizable seller experience to help salespeople find coworkers to introduce them to new leads and conversations, perform the right tasks, provide actionable insights, and more.

Customer Service Insights

By utilizing AI-driven insights, customers can predict and understand client service issues and build better client service experiences. 

Customer Service Insights delivers useful insights into operational data, key performance metrics, and new trends from your Dynamics 365 Customer Service organization.

Customer Insights

Utilize AI-driven recommendations to get a full view of clients and enable a more personalized customer experience. Professional marketers can create targeted customer segments by connecting their customer data platform with natural language capabilities.

How Can We Help?

Whether you’re looking for a robust solution that will help you automate tasks and improve customer satisfaction, an intelligent tool to help your employees feel more fulfilled, or just an extra hand getting started on your journey with Microsoft Dynamics, Surety Systems can help.

Our senior-level, US-based Microsoft Dynamics consultants have the skills and experience to help you successfully implement your Microsoft Dynamics system. 

Did we mention our help doesn’t stop when your Dynamics solutions go live? Our expert assistance lasts long after your go-live date, ensuring your most critical business needs are met in the long run.

Contact Us

Are you ready to learn more about Microsoft Dynamics AI and where our senior-level Dynamics consultants can fit in with your organization?

Contact us today!