In the fast-paced and ever-evolving hospitality and customer service industry, Oracle emerges as a steadfast partner, offering a suite of innovative solutions designed to redefine the guest experience and optimize operating efficiency.

Oracle Hospitality solutions seamlessly integrate cutting-edge technology into the fabric of hotels, restaurants, and other hospitality establishments, delivering a comprehensive platform spanning point-of-sale systems to property management, guest engagement platforms, and more.

This article explores the transformative capabilities of Oracle Hospitality solutions, how they enhance customer satisfaction and empower businesses to remain competitive in the modern hospitality market, and where our team of Oracle consultants can fit in your organization.

Navigating Oracle OPERA Solutions

Oracle Hospitality OPERA Property Management is a property management system that provides all the tools needed for staff to complete tasks like checking guests in and out, managing guest reservations, accommodating in-house needs, and performing billing and accounting functions to ensure customers pay for their rooms and services.

OPERA 5 Property also offers pre-built integrations with other Oracle OPERA Hospitality applications, enabling users to unify demographic and historical data for individual guests, streamline marketing strategies across areas of the property, and deliver consistent experiences for all customers.

Here’s a closer look at a few key advantages of Oracle’s cloud-based hospitality solutions:

  • Leverage integrated distribution management functionality to maximize occupancy
  • Increase revenue and profitability through the systematic control of rates
  • Ensure outstanding experiences for guests and hotel management staff
  • Connect with food and beverage and other systems to enhance billing, reporting, service, and security for guests across the organization
  • Manage reservations and optimize room inventory for hotels, resorts, and other property chains
  • Deliver personalized guest experiences that encourage customer loyalty and repeat business

Key Features of the OPERA PMS System

This section delves into the key features of the OPERA Cloud system, examining how its advanced functionalities redefine hotel operations, streamline guest interactions, and contribute to an unparalleled guest experience.

Property Management System

OPERA 5 Property Management is designed with the flexibility to meet each hotel’s individual needs, offering intelligent property management tools and a large network of integration partners, services, and open APIs to adapt quickly to changing market demands.

Oracle’s Property Management System enables users to enhance operations through food and beverage integrations, leverage advanced rate management features to maximize occupancy and revenue, and deliver personalized experiences based on real-time performance data.

Vacation Rentals Software

OPERA Vacation Ownership offers intelligent features that enable users to manage mixed-use properties by creating fully configurable contract terms, outlining flexible rental-rotation rules for fair assignment, and maintaining rule-based housekeeping operations.

Oracle’s Vacation Rentals software makes it easier for mixed-use rental organizations to:

  • View comprehensive account production dashboards to gain an overview of YTD production
  • Access revenue pooling and fractional ownership capabilities to manage rentals effectively
  • Leverage flexible solutions management features to improve owner, staff, and guest satisfaction
  • Reduce total cost of ownership through intelligent hospitality management capabilities
  • Automate inventory rotation and contract-driven reservation management activities

Room Reservation Software

OPERA Room Reservations software offers a centralized database for room inventory data and enables customers to manage all types of reservations, including individual, group, company, multi-rate, multilegged, travel agent, and waitlisted reservations.

With intuitive, centralized reservation software, users can efficiently manage multi-location and multi-property reservations, access sales screens to guide staff through reservation flows, and support complex operations like loyalty memberships and shared reservations.

OPERA 5 Analyzer Reports

Oracle’s Hospitality Analyzer reports offer a complete view of all on-premise deployments for OPERA 5, enabling IT teams to improve maintenance, performance, and profitability across core hospitality operations. Here are a few key examples of Analyzer reports for OPERA 5 products:

  • Printing Analyzer
  • End-of-Day Analyzer
  • Database Analyzer
  • Health Check Analyzer
  • OXI Analyzer
  • Special Interfaces IFC8 Analyzer
  • Central Systems Analyzer

Sales and Catering Software

Oracle Hospitality OPERA Sales and Catering software offers a fully integrated customer-and-event management application that streamlines and manages all hotel operations and events in one system.

With effective sales and profitability management features, users can maximize sales revenue from group sales and events, improve contract and lead management, leverage smart pricing tools to increase profitability, and enhance overall account performance.

Understanding Oracle Hospitality Solutions by Sector

Here’s a closer look at Oracle’s Hospitality solutions by industry sector:

Hotel Food and Beverage

By leveraging kitchen display systems that prioritize, route, and integrate orders, Oracle’s Hotel Food and Beverage solutions make it easier to improve guest experiences, respond quickly to changes in local markets and pricing initiatives, and build reports tailored to food and beverage requirements.


Oracle’s Cruise Ship Management software offers mobile, user-friendly solutions that enable staff to enhance guest experiences, ensure quicker embarkation and debarkation with intelligent safety and security tools, and gain real-time insight into passenger activity and fleet-wide transactions.

Casino and Gaming

With Oracle’s Casino and Gaming solutions, organizations can equip their staff with mobile device access to manage and enhance guest services anytime, centralize critical data to maximize gaming and non-gaming revenue, and offer upgraded rooms and services to improve guest experiences.

Hotels and Resorts

Oracle Hotel Property Management provides property management and Point-of-Sale (POS) systems to empower staff to perform better, make decisions based on comprehensive customer data insights, and create exceptional experiences for hotel or resort guests.

Getting Started with Our Team

From implementing and integrating Oracle’s property management system to navigating powerful analytics for elevated guest experiences, Surety Systems can help.

Our senior-level Oracle consultant team has the knowledge, skills, and experience to handle all your critical project needs, deliver personalized service for guests, and leverage analytics to improve decision-making across teams.

Contact Us

For more information about our Oracle consulting services or to get started on a project with our team of expert Oracle consultants, contact us today.