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Workday People Experience Gets Even More Personalized

Aug 20, 2020

From Netflix to Amazon, we live in the golden age of choice, control, and personalization, and employees now expect that same level of customization in the workplace. An early adopter of these trends, Workday believes our work experiences should be just as streamlined and simplified as those we have outside of work, which is why they launched Workday People Experience.

Read on to learn about some of the newest additions to the interface, as well as how Workday People Experience is paving the way for the modern enterprise experience.

Benefits of Workday People Experience

Workday People Experience (released Fall 2019) is an entirely new front-end interface that’s personalized and journey-enabled. What does “journey-enabled” mean? Good question! Workday designed People Experience to do more than merely the user experience—it’s a toolset that helps organizations build the “journeys” their employees need. For example, you can check your PTO balance, request time off, or look up other HR policies all in the same place.

Additionally, People Experience can predict what people want by leveraging machine learning technology, saving employees time (and reducing frustration) by making it easier for them to access what they’re looking for, quickly. Even better, it’s supported on any device and allows organizations to utilize these advantages in productivity tools like Slack and Microsoft Teams. 

Expanding People Experience During Times of Change 

Whether it’s a global pandemic, issues of diversity, and or remote work environments, businesses need to support their employees now more than ever. To address the new normal of HR, Workday has recently released three new additions to People Experience: Workday Help, Workday Journeys, Workday People Analytics.

Workday Help

Workday Help is a case management solution for HR teams that helps employees get answers through self-service, and if that doesn’t resolve the issue, they can connect with HR teams to get what they need. Here’s an example. 

Suppose an employee becomes sick or is impacted by COVID-19. The employee can use Workday Help to read information about the leave and benefit policies relevant to their role and geography, as well as learning more about their personal benefit elections. Let’s say our example employee needs a bit more information, however. All they need to do at that point is to create a case with HR. Since that case can be tracked, HR teams can resolve the situation more efficiently, thanks to having insight into past conversations and contextual information in Workday. 

Workday Journeys

Workday Journeys (as the name implies) guides employees through transitions and critical moments in their lives, such as job changes, promotions, onboarding, and maternity leave. Workday Journeys makes it easy for HR admins to create workflows for these situations thanks to a low-code approach. Using data from Workday and other applications, HR can target an employee based on their location, job, or management level, and feed that information into the workflow.

Additionally, HR can use workflows for guided learning journeys on topics like health and wellbeing, diversity and inclusion, or becoming a manager for the first time. The ideas for workflows are essentially endless. 

Workday People Analytics

Finally, Workday People Analytics uses machine learning and analytics to identify trends and risks in the workplace, all without the need for an analyst. Workday People Analytics complements/integrates with Workday Human Capital Management (HCM), Workday Financial Management, and Workday Adaptive Planning, and gives you a deeper understanding of numerous aspects of your business, including:

  • Organizational Composition
  • Retention and Attrition 
  • Diversity and Inclusion
  • Hiring
  • Talent and Performance

Getting Started with Workday People Experience 

With our Workday consulting experience, we’ve already heard from customers getting tremendous value from People Experience’s new features. And since the world isn’t going to stop changing any time soon, the companies that provide information and tools that engage employees are the ones that are going to succeed. 

If you’re ready to start reaping the benefits of a more personalized HR experience, our senior-level Workday consulting team can help. Contact us today to learn how People Experience can power up your workforce.

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