An Experienced Team of Kronos Experts
When it became apparent that it was time to upgrade Kronos from 6.1 to 7.0, a regional clinic system with 18 locations serving over 380,000 patients decided they would take the opportunity to also investigate the potential use of additional Kronos functionalities beyond what they were currently utilizing. To accomplish an assessment and help in their decisions in a timely, efficient manner they decided to bring in proven Kronos expertise with Surety Systems.
The clinic was looking for an experienced team of Kronos consultants to help with an upgrade, assessment, and deployment of additional functionalities beyond what they were already utilizing.
Surety Systems responded by providing a senior-level Kronos consultant with industry expertise to serve as a Kronos Subject Matter Expert (SME) for both the upgrade and assessments.
The Surety Systems solution, comprised of a small team of Kronos experts, delivered on their objective of a solid and timely Kronos assessment and upgrade.
The internal IT teams knew they needed a Kronos upgrade and had planned accordingly. The team had also kept a growing list of Kronos functions they had heard about but had not deployed. They had a well-trained and productive team that gave them confidence as they planned their upgrade, but as with any major upgrade, they knew it would be nice to have someone on the team that had experience specific to their upgrade situation.
As they considered the path forward, they determined that their upcoming Kronos upgrade was a unique event and timeframe that could potentially provide them the ability to assess their use of Kronos as well as any additional improvements or expanded usage of the product. Their challenge was to find a Kronos professional with not only the strong upgrade experience that would be relevant to their situation but also with sufficiently broad Kronos expertise to lead and guide the organization’s assessment and decisions as they planned their path forward.
When the clinic’s IT leadership spoke to Surety Systems about their need, they made their Kronos upgrade a clear priority but asked for Surety to present options that would also address their desire to conduct a Kronos usage assessment and help them decide on added functionality. Surety Systems responded by providing a senior-level Kronos consultant with industry expertise to serve as a Kronos Subject Matter Expert (SME) for both the upgrade and assessments.
Throughout the engagement, the Surety Systems consultant was aligned most closely with the Kronos Administrator. The administrator provided organizational specific knowledge to the consultant and streamlined the interaction and communication internally. In addition, the Surety Systems Kronos SME interacted with various people within IT and the Kronos teams to ensure he was able to effectively assess their workflow and functionality. As a result of the complexity of the project, Surety Systems layered in two additional consultants to address all the interface and configuration specifics until the clinic hired and trained their own staff member.
The Surety Systems solution, comprised of a small team of Kronos experts, delivered on their objective of a solid and timely Kronos assessment and upgrade. Surety’s consultants lead the discovery team and participated in a broad Kronos functionality review. The Kronos assessment resulted in adding additional functionality in the leave, attendance, and scheduling modules.
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November 19, 2018Know more
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