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Common Workday Integration Challenges (and How to Tackle Them)

Jan 7, 2020

Integration projects have a bad reputation in the tech world. They can be costly, time-consuming, and frequently result in an outcome other than the one you set out to achieve. In fact, some studies show that 70 percent of all system integration projects fail. But you don’t have to be a statistic! 

In this article, we cover the challenges to consider (and let you in on the solutions) before you get started with your Workday integration project. Let’s dive in.

What is Workday HCM?

The Workday Human Capital Management (HCM) Suite is a cloud-based solution that includes many applications that integrate recruiting, talent management, benefits, payroll, financial, etc. into a single platform. In many cases, businesses using Workday need to be able to integrate data from a third-party vendor or an enterprise resource planning (ERP) system. And since doing so can be tricky, you’ll need to set a strategy for how to integrate Workday with your existing (and potentially future) solutions, before you even start implementing Workday as a solution.

Common Integration Challenges

Integrating Workday into your current IT environment can require a major investment in time, resources, and money. Here are some of the major issues you might run into when integrating Workday with other solutions: 

  • Increasing IT costs
  • Working with many different (and disparate) systems and technologies
  • Continuous maintenance and support cycles for integration

One trend we’ve seen in the integration space is businesses using point-to-point solutions to connect and synchronize data between Workday and other systems, services, data sources, and APIs. This establishes a direct connection between endpoints, and everything seems perfect, right?

Well, point-to-point connections are perfect until you need to make changes…which require an experienced developer…which can slow down the process and leave connections vulnerable to breakage. (Not to mention the complexity of the integrations and numerous endpoints that need to be connected.) Lack of reliability and scalability make point-to-point integrations a less-than-ideal solution for this sort of project

Integration Considerations to Keep in Mind

Besides evaluating whether point-to-point solutions will work for your Workday setup, there are a few others factors you’ll want to consider when you’re working on your integration strategy. Here are just a few of the important questions you’ll need to ask yourself, including…

Will I Have Real-time Connectivity?

For your Workday integration to succeed, you must have real-time connectivity. Not only is it useful in a wide variety of scenarios, but for some situations (HR needs to terminate an employee, for example) trying to do without real-time connectivity is just asking for trouble.

Is There On-premise Connectivity?

In today’s hybrid IT environment, your integration platform must allow for native support for both cloud-based and on-premise systems. A solution that looks great at first blush but doesn’t take into account where your systems live is not the solution for you.

Are There Scalability Limitations?

As any growing business knows, scalability is everything. Make sure that your integration platform can handle a high volume of data flow and that there are no limits on the number of concurrent integration processes. Otherwise, a system that works well when times are slow may fail when things pick up speed.

Do I Have Enterprise Extensibility? 

An integration platform with limits on the number of applications and integration scenarios it can handle is bound to cause problems down the road. Better to stick to a solution that has your back, no matter how sticky things get.

Challenge + Expert = Solution

Workday offers a few solutions when it comes to integrations, including using standards-based interfaces when possible, demanding more out-of-the-box integration solutions from its partners, and providing users with a clear strategy to help them leverage cloud infrastructure (which allows them to lighten the load on their IT staff).

Workday’s approach is helpful, but as you know, getting any big project done correctly and quickly—all while maintaining your other duties—can be a multitasking nightmare. The best way to prepare for one? Partner with experts who can make sure you get it done right the first time.

Our senior-level Workday consultants have helped many organizations succeed with their integration projects, and we’d love to help you with your next one. Contact us today to get started.

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