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Functional Consulting

Salesforce Field Service Lightning—Your Service Operation’s New Best Friend

According to Salesforce, 68% of service executives say that field service is an important part of their customer experience strategy, and almost three-quarters of them...

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Omni-Channel vs. Multi-Channel Support – Why Omni-Channel is Superior

While similar methods of approaching customer service channels, Multi-Channel and Omni-Channel aren’t quite the same. Interested in learning more about the advantages offered by Salesforce...

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Salesforce Service Cloud Overview—Kickstart Your Customer Service

Whether you're simply interested in expanding your Salesforce ecosystem or your customer service department is in need of a little more hitch in their collective...

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Spring Cleaning Your Salesforce Org

Just like your home, your business can do with spring cleaning, too, and when you’re already cleaning out everything else (or considering a switch from...

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How to Switch From Salesforce Classic to Lightning

If you’ve heard the news that Salesforce isn’t updating Classic anymore, done your research on all the enhanced features in Lightning Experience, read about how...

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Getting Started With Salesforce Lighting Experience

If you’ve read about all the modern features Salesforce Lightning has to offer in comparison to Salesforce Classic and decided those sound right for you...

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Salesforce Lightning vs Classic – Why Switch?

If your company is still using Classic mode (and only using Classic mode), you’re going to be paying for features you’re not taking advantage of....

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Salesforce Customization: The Key to CRM Success

Salesforce customization can help you solve issues as varied as business processes that can’t be accomplished simply through workflows or validation rules to finding a...

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