Infor Global Human Resources (GHR) is a great solution for HR teams that unifies both data and processes, helping to manage employee information, absence management, time entry, and benefits administration. And because it’s deployed in the cloud, your organization can access it from anywhere, on any mobile device. 

However, because Infor GHR is so feature-rich, our consultants often find that many companies don’t know how to make the most of the solution right out of the gate. That’s why we’ve put together this article outlining some of the best practices for implementing Infor GHR, as well as some tips for leveraging the tool right from the beginning. 

Let’s dive in. 

Start with a Robust Plan

As the old adage goes, “Those who fail to prepare are preparing to fail.” Whether you’re embarking on an expedition to the South Pole or implementing a new technology for your HR department, creating a well-thought-out plan is the first step toward success. The process may seem tedious, but working through the details during the early stages of your GHR implementation will help to mitigate problems in later stages. 

We also recommend bringing on a knowledgeable third-party project manager at this stage, as they have the experience and insight to help you develop a rock-solid plan that will serve as the foundation of your implementation project. Here are a few other things to consider during the planning stage: 

Project Scope

Create a list of tasks, resources, and deliverables needed to complete the project. A third-party project manager is great for this, as they can help you avoid mistakes they’ve seen other organizations make and ensure you don’t create headaches for yourself in the future by not preparing properly.


List your goals, as well as what “success” looks like at the end of the implementation. A consultant can help you understand what your setup looks like currently and then develop a roadmap to future success.

Potential Risks

Understand the things that could go wrong during the implementation. This is another area of planning where a consultant’s expertise is valuable. Thanks to their experience with implementing Infor GHR at other companies, they can help you steer around the metaphorical potholes you may face.


The right team is critical for the success of any project, but especially an implementation. Make sure you include subject matter experts (SMEs) from human resources and recruiting, as well as your IT department. Just as driving a car with tires on only one side is recipe for disaster, so too is trying to implement Infor GHR with only one team or the other.


Outline specific timelines so that you can keep track of your progress and provide information to key stakeholders. A third-party project manager is critical to managing this part of the plan, as they’ll have a good grasp of the big picture and the ability to explain it to key stakeholders as needed.

Don’t Skimp on the Documentation

Documentation is like pizza. When it’s good, it’s really, really good. And when it’s bad…it’s still better than nothing. And yet, our consultants see far too many organizations forgetting to make and then properly store their documentation “pizza.” Here’s what tends to happen: 

You’re so focused on implementing a new tool that you forget to document key steps and processes along the way, (and trying to do so after the fact leads to haphazard results). Or even worse, you do have an employee that creates detailed documentation, but when they leave the company or change jobs, the documentation goes with them. 

Documentation should be created in every stage of the implementation. It should include technical details, interfaces, upgrade information, and training or learning materials. It’s also important to document your programs so they’re readable by your SMEs. For example, if you have an interface for benefits and it’s going to a third-party vendor, IT should document their programs so that the SME can easily follow along. That way, the SME can see if there’s a mistake or if something needs to be modified to match the vendor’s needs. 

Partner with Experts at Surety Systems

One of the most vital things you can do when it comes to successfully implementing Infor GHR is to bring in someone who knows what they’re doing. Our Infor Lawson consultants have been working with this technology for years and years, and during that time, they’ve seen the technology dramatically change while managing countless implementations.

As Infor experts, they can share best practices and steer you away from problems that could be lurking ahead. They can also advise you on the latest features and how your organization can make the most of them. 

Whether you need help with the planning, documentation, or backfilling your staff, our senior-level Infor consulting team is here for you. Get your Infor GHR implementation off to the right start by contacting us today.