The regional care provider was experiencing data quality and configuration issues within their IT landscape. Due to employee usage issues and incorrect date formats, the client encountered inaccurate BN interfaces and timing challenges, which prevented changes to their Infor system from being processed before files were sent to other business units.
Our Infor consultants were brought in to help the client’s internal team review how users are operating within the system and assess existing configurations to identify the root cause of the issue. For example, when a patient has a baby and they are added to the client’s Infor system, the existing employee’s benefit effective date is updated to that of the newborn’s.
By partnering with our consultants, the client gained valuable insights from key employees, identified core configuration issues, collaborated with the internal IT team to resolve these issues, and received comprehensive documentation and knowledge transfer to prevent future problems.
For more information about our Infor consulting services, contact us today.
