Surety Systems was able to start quickly on the project to assist with all of the year end work, help to set up benefits for the new year, and convert data from their open enrollment system. Once those projects had all been completed, Surety helped them upgrade the smaller hospital from v9.01 to v10, so that both hospitals would be on the same system.
The new upgraded system was set up in parallel to that of the larger organization, so that it would be easier to unify the systems when tackling the upgrade to the cloud. The in-house team needed significant training in advance of the move to the cloud, so Surety Systems provided backfill support while their team attended training on best practices. We were able to embed our consultant within their in-house team, where she could work directly under the vice president who was in charge of the project.
In this way, their VP could leverage the depth of Surety’s expertise, by moving the consultant to whichever role or task needed the most support at any given time.
While many of their in-house team were knowledgeable on their own specific areas of Lawson, and very skilled at maintaining the system, it requires different skills to implement a new system. Our expert had implementation experience, and was able to provide a more rounded skillset, helping to get the new system set up.
During her time on the project, this included work transitioning the hospital from S3 to Landmark and Global Human Resources (GHR). In addition to providing backfill support, our consultant worked to create new vendor interfaces in Infor Process Automation (IPA). For example, she helped establish new FMLA interfaces, tackle some invoicing reconciliation for an insurance interface, and work on the interfaces for long-term and short-term disability. These were especially complex, because they involved pulling data from both organizations until the systems could be combined.
Surety helped convert the benefits data, and review that data in the new system. Our consultant’s experience with creating test scripts allowed her to assist with testing the cloud-based system.