The company decided to reach out to Surety Systems for help. Surety Systems was able to work with the laboratory, ultimately providing a single consultant with expertise in all three areas; this offered significant cost savings over other competitors, since most companies would need to put several consultants on the project in order to provide expertise in all three areas.
Surety Systems’ consultant had previously worked for Kronos for 14 years in a variety of roles that allowed him to learn multiple aspects of the product, then spent several years at a major Kronos customer doing production support and gaining further experience and a deeper understanding of how the system works for end users. His experience with both the older Kronos system and v8 allowed him to handle the functional side of the upgrade and ensure proper knowledge transfer, working with the in-house team to get everything working in a way that was optimal for the end user.
Next came setting up the new Leave functionality. Previously, the HR team would have to spend a few hours a month per leave case, handling maybe 20 leave cases a month for a rough estimate of about 40 hours a month. And all of that work was being done in spreadsheets, and then being manually added into Kronos. However, once the functionality is set up, Kronos is capable of managing a large number of different types of leave. Kronos can keep track of whether or not an employee is eligible, how long an employee has been out on a specific type of leave, what they should be paid while on that type of leave, and maintain all of the necessary documentation.
Surety’s consultant helped implement the Kronos Leave module, and taught the team how to use it.
The other major functionality the laboratory wanted to add was an interface between Kronos and their other HR system. Without any sort of interface the company had previously needed to manually enter every new employee into both systems, creating a lot of duplicate processes. The company knew it would be acquiring several other labs in the near future, which would significantly stress their HR team. Rather than trying to manually rekey all of that information, Surety’s consultant helped them establish an interface that allowed them to enter information once, and then automate the process of adding that information to Kronos.
Before working with Surety, it would have taken about half an hour per employee to set up a new hire in Kronos; then they’d have to manually maintain those records for any employees who changed jobs, locations, departments, or who had their personal information change. This was likely taking their team 5-10 hours each week, or between 20 and 40 hours a month.