A JD Edwards Customer Success Story
When the business applications manager at a mid-size manufacturer found out one of his core employees would be unavailable to help a week before he was scheduled to start modification mapping for his EnterpriseOne 9.2 upgrade, he knew he was in trouble.
It wasn’t the first time his team had handled upgrades in house, and he’d felt confident heading into this one that the upgrade would go smoothly. In fact, they’d decided to expedite the process; previous upgrades had begun in November, with go live scheduled for after year-end in March. This time, they planned to go live in early February, to allow them to complete a full month end cycle before year end, so that they could fix any bugs before year-end.
Of course, then he found out one of his two employees would be unavailable, tied up with another project in-house for the duration of the upgrade.